Ryan Dimapilis

I am an innovative IT Service Manager with over 10 years' experience in IT Service Management, Compliance Process Automation, and Capacity/Configuration Management. I excel at integrating technology to streamline audit, risk control, and network operations for global enterprises.

I leverage Microsoft Power Platform (Power Apps, Power Automate, Power BI) and advanced SQL to design secure, data-driven workflows that support regulatory frameworks such as SOX and HIPAA-like requirements. My work includes building dashboards, paginated reports, and automated capacity reports to enable proactive resource allocation.

In operational roles I have led configuration and capacity reviews, supported internal audits, coordinated technology recovery, and partnered with engineering and vendors to remediate non-standard configurations. I have experience across voice and network infrastructures including Avaya, Cisco, NICE, Verint, and Aspect, plus exposure to Azure/Databricks-equivalent data environments.

I am recognized for driving cross-functional collaboration, vendor and offshore team management, continuous process improvement, and practical automation and AI integration concepts to optimize workflows and detect anomalies.