Open to opportunities

C C

@cc01

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IT Manager and Data-driven technologist specializing in automation, BI, and operations.

Philippines

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What I'm looking for

I seek a role where I can lead IT operations and automation efforts, deliver BI-driven insights, and scale reliable services in a collaborative, improvement-focused environment.

I am an IT Manager and Senior Data Analyst with a strong background in automation, business intelligence, and end-to-end IT operations across FMCG and biomedical robotics sectors. I lead integrations and data-processing workflows using KNIME, Python, Power Automate, and Azure tooling to improve data quality and operational efficiency.

My accomplishments include ServiceNow implementations, Power BI report development, and process automation that reduced manual work by up to 70%, improved ticket resolution times by 25%, and increased CSAT by 15%. I have driven zero-disruption application transitions across multiple markets and established ITIL4-compliant operational frameworks.

I combine engineering research experience in robotic surgical systems with practical IT and service-management leadership. I hold an MSc in Manufacturing Engineering, multiple industry certifications (ITIL4 Foundation, AZ-900, PSM1, Knime L1), and a track record of publishing robotics and ML research internationally.

Experience

Work history, roles, and key accomplishments

Senior Data Analyst & Services

Automized

Oct 2023 - Sep 2025 (1 year 11 months)

Spearheaded data processing workflows in KNIME and Python and integrated Salesforce and other sources, improving data quality and automating retrievals to enable BI reporting and operational metrics tracking.

KNIME Python Power Automate Power BI Salesforce Data Quality Azure DevOps ETL BI Reporting

Regional Sales IT Manager

Procter & Gamble

Mar 2020 - May 2023 (3 years 2 months)

Managed Sales IT operations across APAC/EMEA/MEA/Australia, improving CSAT by 15%, reducing SLA breaches 20%, and driving ServiceNow migration that cut ticket resolution time 25%.

ServiceNow Power Automate Power BI Access Management Change Management Vendor Management SLA Management

Technical Lead

Biomedical Devices Innovation & E-Health Research Group

Jan 2018 - Feb 2020 (2 years 1 month)

Led design and development of a robotic surgical system, managed a team of five, coordinated stakeholders and vendors, and produced research papers for international conferences.

Robotics Mechatronics Project Management Research CAD Stakeholder Management Technical Documentation

Education

Degrees, certifications, and relevant coursework

De La Salle University

Master of Science, Manufacturing Engineering

Grade: 3.9/4.0

Activities and societies: Scholarship: Engineering Research and Development for Technology (ERDT); research and publications in robotics and surgical systems.

Completed a Master of Science in Manufacturing Engineering with research focus under the ERDT program and a high academic standing (GPA 3.9/4.0).