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RUZINDANA DENNIS

@ruzindanadennis

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IT Support Technician at Massalia SMC Limited, who set up branches and maintained computer systems.

Uganda

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At Massalia SMC Limited, I led a five-person field team, supervising and training four technicians and coordinating technical work across company branches.

I installed, maintained and repaired computer systems, deployed Debian-based software and virtual football solutions, and configured LAN networks, routers and switches. I also diagnosed issues with laptops, mini-PCs, printers, scanners and ticket printers.

At International Institute of Tropical Agriculture (IITA), I collected and entered field data using Kobo Toolbox, then checked records for completeness and accuracy. Earlier, at Makerere ICT Solutions, I assisted with IT support and web development, including website updates and web pages built with HTML, CSS and basic JavaScript.

Experience

Work history, roles, and key accomplishments

Head Computer Technician

Massalia SMC Limited

May 2023 - Sep 2026 (3 years 4 months)

Led a five-person field team, supervising and training four technicians and coordinating technical work across company branches. Installed, maintained, and repaired computer systems; configured LAN networks, routers, and switches; and worked as the field team driver.

Team Leadership Supervision Training Hardware Repair Software Deployment Debian LAN Configuration Router Configuration Switch Configuration Troubleshooting Peripheral Setup Driving

Data Enumerator / Data Entry Clerk

International Institute of Tropical Agriculture (IITA)

Feb 2022 - Apr 2023 (1 year 2 months)

Collected farmer and field data across multiple districts using Kobo Toolbox and related mobile tools. Entered, categorized, and updated records in databases, checked data for completeness and accuracy, and communicated discrepancies to colleagues.

KOBOToolbox ODK Collect Data Collection Data Entry Data Verification Database Management Data Synchronization Confidentiality

IT Support Intern / Web Developer

Makerere ICT Solutions

Aug 2021 - Nov 2021 (3 months)

Assisted with computer troubleshooting, hardware repair, software installation, printer setup, and LAN, router, and switch configuration. Managed website content updates and supported CMS administration, and designed web pages using HTML, CSS, and basic JavaScript.