Ruvane Bernstein
@ruvanebernstein
Senior Technical Writer at Google Workspace who used Gemini AI to improve Admin Help Center content and reduce support tickets by 17%.
IsraelWhat I'm looking for
At Google Workspace, I use Gemini AI and Docs-as-Code workflows to create and refine documentation for the Admin Help Center. This work reduced admin support tickets by 17% and raised admin satisfaction scores by 39%.
At Bond Financials, I built REST API reference documentation with Swagger/OpenAPI and an online help center from scratch, supporting integrations for partner banks. At Model N, I documented Salesforce-based SaaS platforms, including CPQ, CLM, and GTM.
At Kramer Electronics, I authored manuals, installation guides, technical specifications, and service documentation for professional AV hardware and software. I worked with hardware engineers and programmers on schematics, integrations, troubleshooting, and compliance content; the documentation reduced support calls by 11%.
My electrical engineering background grounds my work across hardware, embedded systems, firmware, and APIs. I’ve also designed, documented, and debugged ESP32 monitoring systems using MicroPython, including hardware integration, drivers, and data logging.
Experience
Work history, roles, and key accomplishments
Senior Technical Writer
Google Workspace
Jan 2019 - Present (7 years 9 months)
Leveraged Gemini AI to accelerate creation and refinement of technical documentation for the Google Workspace Admin Help Center. Managed complex content architectures using Docs-as-Code and AI-driven workflows, reducing admin support tickets by 17% and raising admin satisfaction scores by 39%.
Sole Technical Writer / Editor
Bond Financials
Jan 2018 - Dec 2019 (1 year 11 months)
Built REST API reference documentation (Swagger/OpenAPI) and an online help center from scratch for an early-stage fintech startup using MindTouch. Produced developer content supporting customized banking products for third-party providers.
Developed setup, configuration, administration, and user documentation for Salesforce-based SaaS platforms (CPQ, CLM, GTM) using MindTouch and company CMS. Partnered with developers to document UI, functionality, error handling, and integrations while meeting tight release schedules.
Authored user manuals, installation guides, technical specifications, and service documentation for professional AV electronics hardware and software, reducing support calls by 11%. Collaborated with hardware engineers and programmers on schematics, system integration, and troubleshooting procedures.
Sole Technical Writer
Ozvision
Jan 2009 - Dec 2010 (1 year 11 months)
Created all technical documentation for the company at this early-stage startup and set overall documentation policy. Wrote a Getting Started Guide, API Guide, User Guide, Operations Manual, Management Tool Guide, and Cloud Management Tool Guide.
Technical Writer
BigBand Networks
Jan 2008 - Dec 2009 (1 year 11 months)
Prepared from scratch and remodeled a broad range of technical documents for cable TV infrastructure under tight deadlines. Wrote a new set of manuals for TV-over-IP targeted-advertising systems.
Initiated new documentation for OS security and TPM (Trusted Platform Module) platform features; authored white papers and technical bulletins. Copy edited documentation for sales engineers, R&D, and marketing teams.
Pre/Post-Sales Engineer & Project Manager
Penagen
Jan 2000 - Dec 2001 (1 year 11 months)
Scoped and designed IT infrastructure systems and delivered board-level sales proposals.
Led a 7-person consulting team.
Training / Pre-Sales Engineer & Project Manager
Information Systems Ltd
Jan 1995 - Dec 1997 (2 years 11 months)
Delivered Linux and database training and technical sales proposals.
Technical Manager
Systems Information Resources
Jan 1994 - Dec 1995 (1 year 11 months)
Managed UNIX/NT/Pick systems installations with integrated LAN/WAN and voice links.
Education
Degrees, certifications, and relevant coursework
I'd Rather Be Writing
Creating REST API Documentation, Technical Writing
2019 - 2019
Completed the Creating REST API Documentation course in 2019.
Scriptorium/Learning DITA
DITA and Content Reuse, Technical Writing
2019 - 2019
Completed the DITA and Content Reuse course in 2019.
Cherryleaf
API Documentation, DITA & Structured Writing, UX/UI Development, Technical Writing
2019 - 2019
Completed courses in API Documentation, DITA & Structured Writing, and UX/UI Development in 2019.
Trailhead
Salesforce Administration Basic & Intermediate, Salesforce Administration
2019 - 2019
Completed Salesforce Administration Basic & Intermediate courses in 2019.
UK Institute of Technical Writing
Advanced Technical Content Creation & Technical Writing, Technical Writing
2002 - 2003
Completed Advanced Technical Content Creation & Technical Writing courses in 2002 and 2003.
Azlan Training
Microsoft Certified Systems Engineer, Systems Engineering
2000 - 2000
Earned the Microsoft Certified Systems Engineer certification in 2000.
University of the Witwatersrand
Bachelor of Science, Electrical Engineering
1979 - 1982
Bachelor of Science in Electrical Engineering from the University of the Witwatersrand, Johannesburg, South Africa, from 1979 to 1982.
Tech stack
Software and tools used professionally
Availability
Location
IsraelAuthorized to work in
Salary expectations
Job categories
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