Rushawn Carroll
@rushawncarroll
IT Systems Support professional at Equiti Health troubleshooting interpreter applications and supporting iPad users.
United StatesWhat I'm looking for
At Equiti Health, I work with Customer Success Managers to coordinate client requests and follow up on customer issues. I troubleshoot interpreter applications and supported iPad devices, guide users through setup, and document cases in the ticketing system.
At Selltis Technology, LLC., I create and maintain user accounts, permissions, and passwords while providing CRM application support by phone and email. I also test application changes for quality before implementation.
At Titan Technologies, I resolved account access requests, password resets, enrollment questions, and course registration issues. I also troubleshot website and browser problems and created tickets for issues requiring escalation.
At Alorica, I investigated customer inquiries and coached team members using performance metrics. I’m seeking to apply my transferable skills in IT systems support and continue developing toward a Systems Engineer role.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Equiti Health
Mar 2025 - Present (1 year 8 months)
Collaborate with Customer Success Managers to coordinate client requests and support timely follow-through on customer issues. Monitor and work cases from the Customer Care queue, troubleshoot interpreter applications and iPad devices, and document interactions in the ticketing system.
Application Support Analyst
Selltis Technology, LLC.
Oct 2019 - Present (7 years 1 month)
Created and maintained user accounts, permissions, and passwords; provided CRM application support by phone and email. Tested application changes for quality before implementation and tracked user requests through ticketing workflows.
Help Desk Coordinator 2
Titan Technologies
Jul 2024 - Sep 2024 (2 months)
Resolved account access requests, password resets, enrollment questions, and course registration issues. Troubleshot website errors and browser issues, verified caller identity, and created tickets for calls requiring escalation.
Customer Service Agent / Team Manager
Alorica
Feb 2022 - Aug 2023 (1 year 6 months)
Investigated and resolved customer inquiries independently while providing clear guidance and service. Coached team members using performance metrics, identified improvement areas, and developed coaching plans.
Education
Degrees, certifications, and relevant coursework
Herzing University
Associate of Science, Information Technology
2017 - 2018
Associate of Science in Information Technology from Herzing University, completed from March 2017 to December 2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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