At SmartConnect Technologies Pvt. Ltd, I architected and deployed 40+ enterprise WhatsApp conversational AI journeys across BFSI, Aviation, and Consumer Electronics. I translated complex business rules into functional specifications and process flows.
I validated REST APIs and JSON payload exchanges, and managed UAT across seven release cycles. I authored BRD/FRD documents and JIRA user stories while resolving more than 100 production defects.
On a project called Minerva, I engineered a RAG system in Python using LLM APIs, ChromaDB, and optimized chunking and prompt templates. I also implemented Slack and email payload routing for operational alerts.
