Swetha Nattuva
@swethanattuva
Conversational AI and business workflow specialist delivering enterprise AI agents.
IndiaWhat I'm looking for
I’m a business and AI workflow professional with hands-on experience in conversational AI, SaaS implementations, and client coordination across enterprise environments. I’ve contributed to AI healthcare agent planning and supported AI/no-code PaaS product demonstrations, while also coordinating digital transformation initiatives and workflow documentation.
At SmartWinnr, I configured, tested, and validated 40+ conversational AI agents using scenario-based interaction testing, including best-case, edge-case, and real-world conversational evaluations for voice AI quality. I also supported SaaS implementation and organization onboarding workflows using Freshdesk, built KPI trackers in MS Excel, and recently designed an AI Voice Agent workflow for real estate lead qualification using Retell AI.
Experience
Work history, roles, and key accomplishments
Marketing Analyst
Hallmark Global Technologies
Jul 2025 - Oct 2025 (3 months)
Supported strategy and launch planning for an AI healthcare agent product, including website flows, content planning, and business communication. Assisted AI/no-code PaaS product demonstrations, managed CRM operations and client interactions, and coordinated digital transformation workflow documentation and requirements discussions.
Product Support Engineer
SmartWinnr Inc.
Dec 2024 - Jun 2025 (6 months)
Configured, tested, and validated 40+ conversational AI agents across pharmaceutical, insurance, and banking workflows using scenario-based interaction testing to evaluate voice AI response quality and user experience. Supported SaaS implementation and global enterprise onboarding workflows via Freshdesk, and created KPI trackers and client implementation documentation.
Education
Degrees, certifications, and relevant coursework
ICFAI University, Hyderabad
Bachelor of Technology (BTech), Computer Science Engineering
2021 - 2025
BTech in Computer Science Engineering from ICFAI University, Hyderabad from 2021 to 2025.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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