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Rukhsar Rehman

@rukhsarrehman

Operations and Customer Relations Manager at SIP ABACUS ANZ, coordinating remote education operations across locations and time zones.

Pakistan

Message

At SIP ABACUS ANZ, I manage day-to-day remote operations for an international education organization. I coordinate customer and parent relations, schedules, instructors, and operational changes across locations and time zones.

Previously, I progressed from Team Manager to Shift Manager at YOUR CLOUD SOLUTIONS, supervising daily shift operations, supporting staff, and handling customer escalations. Before that, I planned and delivered lessons as a Lecturer / Teacher at IMPCC COLLEGE.

Experience

Work history, roles, and key accomplishments

Current

Customer Relations & Operations Manager

Current

SIP Abacus ANZ

Oct 2023 - Present (3 years)

Manage day-to-day operations remotely for a New Zealand-based international education organization, including customer relations, scheduling, and coordination across teams and time zones.

Operations Management Customer Relationship Management Remote Team Coordination Scheduling Reporting Problem Solving Microsoft Office Google Workspace LMS

Shift Manager

Your Cloud Solutions

Jan 2019 - Dec 2023 (4 years 11 months)

Supervised team members and managed shift operations, workload allocation, and performance. Handled escalations and supported onboarding and training.

Team Leadership Shift Management Performance Monitoring Customer Service Reporting Training Process Improvement