Ruchendy User
@ruchendyuser
A successful Sales Development Representative with a desire for continued development and improvement.
What I'm looking for
I’m a school administrator with a proven track record of overseeing day-to-day operations, enforcing policies, and ensuring staff compliance to institutional standards. I bridge upper management and members of staff, handle stakeholder concerns, and manage reporting, finance, and budgeting.
I also bring strong sales development experience as a remote Sales Development Representative. I researched target specialists, composed and sent outreach emails and calls, and worked to secure appointments—using CRM tools including Crisalix CRM and Hubspot.
Earlier roles strengthened my customer-focused approach across call center operations and sales execution. I’ve handled orders and complaints, followed through on delivery, and supported growth through marketing activities, while also teaching basic computing and programming (BASIC, FORTRAN, and Java) during my National Youth Service Corps.
Experience
Work history, roles, and key accomplishments
Academy Administrator
Mina International Academy
Jan 2022 - Present (4 years 5 months)
Oversee the daily operations of the institution, coordinating between upper management and staff while enforcing compliance with institutional standards. Manage recruitment and staff training, stakeholder communications, and prepare reports including finance and budget.
Sales Development Representative
Crisalix Virtual Aesthetics
Sep 2021 - Dec 2021 (3 months)
Researched plastic surgeons and dermatologists, then conducted outbound outreach via calls and emails to secure appointments with the sales manager. Managed CRM activity using Crisalix CRM and HubSpot to support pipeline management.
Call Centre Operator & Sales
Unateus Logistics Company Ltd
Jan 2020 - Jul 2021 (1 year 6 months)
Took customer orders and pursued prospective customers to purchase products through outbound communication. Approved orders, followed up on deliveries, handled customer complaints, and kept CRM records updated.
Sales Executive & Support
Okey Communication Limited
Aug 2018 - Dec 2020 (2 years 4 months)
Oversaw sales of digital decoders and accessories and supervised decoder installation for customers. Managed customer enquiries and complaints, supporting customer service and issue resolution.
Marketing Assistant
Diepriye Gilos Nigeria Limited
Aug 2016 - Aug 2018 (2 years)
Assisted with sourcing prospective clients and marketed company services to drive new business. Handled company correspondence and escalated customer complaints to the appropriate personnel for resolution.
Computer Science Teacher (NYSC)
National Youth Service Corps
Jun 2012 - Jul 2013 (1 year 1 month)
Taught basic computer concepts, including Microsoft Word, Excel, and internet use, to students. Delivered programming instruction using BASIC, FORTRAN, and Java and organized exams and practical sessions.
Education
Degrees, certifications, and relevant coursework
Institution of Occupational Safety and Health (IOSH)
HSE II Certification, Occupational Health, Safety and Environment
Certified in HSE II in Occupational Health, Safety and Environment.
Rivers State University
Bachelor of Science (B.Sc.), Computer Science
Grade: Second Class Upper Division
Earned a B.Sc. in Computer Science (Second Class Upper Division).
New Era Brilliant College
West African Senior School Certificate Examinations (WASSCE), Secondary Education
Completed West African Senior School Certificate Examinations (WASSCE).
Availability
Location
Authorized to work in
Job categories
Skills
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