Open to opportunities

Ruchendy User

@ruchendyuser

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A successful Sales Development Representative with a desire for continued development and improvement.

Nigeria

Message

What I'm looking for

I’m looking to drive sales growth and deliver excellent customer care using CRM, clear communication, and problem-solving—while continuously developing through training in a supportive, results-focused environment.

I’m a school administrator with a proven track record of overseeing day-to-day operations, enforcing policies, and ensuring staff compliance to institutional standards. I bridge upper management and members of staff, handle stakeholder concerns, and manage reporting, finance, and budgeting.

I also bring strong sales development experience as a remote Sales Development Representative. I researched target specialists, composed and sent outreach emails and calls, and worked to secure appointments—using CRM tools including Crisalix CRM and Hubspot.

Earlier roles strengthened my customer-focused approach across call center operations and sales execution. I’ve handled orders and complaints, followed through on delivery, and supported growth through marketing activities, while also teaching basic computing and programming (BASIC, FORTRAN, and Java) during my National Youth Service Corps.

Experience

Work history, roles, and key accomplishments

Current

Academy Administrator

Current

Mina International Academy

Jan 2022 - Present (4 years 5 months)

Oversee the daily operations of the institution, coordinating between upper management and staff while enforcing compliance with institutional standards. Manage recruitment and staff training, stakeholder communications, and prepare reports including finance and budget.

Stakeholder Management Staff Recruitment Policy Compliance Budgeting Finance & Administration Staff Training Coordination

Sales Development Representative

Crisalix Virtual Aesthetics

Sep 2021 - Dec 2021 (3 months)

Researched plastic surgeons and dermatologists, then conducted outbound outreach via calls and emails to secure appointments with the sales manager. Managed CRM activity using Crisalix CRM and HubSpot to support pipeline management.

Outbound Calling Outbound Outreach Lead Research Appointment Setting CRM Management HubSpot Sales Development

Call Centre Operator & Sales

Unateus Logistics Company Ltd

Jan 2020 - Jul 2021 (1 year 6 months)

Took customer orders and pursued prospective customers to purchase products through outbound communication. Approved orders, followed up on deliveries, handled customer complaints, and kept CRM records updated.

Outbound Sales Order Approval Complaint Handling Customer Service

Sales Executive & Support

Okey Communication Limited

Aug 2018 - Dec 2020 (2 years 4 months)

Oversaw sales of digital decoders and accessories and supervised decoder installation for customers. Managed customer enquiries and complaints, supporting customer service and issue resolution.

Sales & Management Customer Support Complaint Resolution Installation Supervision Product Sales Customer Service

Marketing Assistant

Diepriye Gilos Nigeria Limited

Aug 2016 - Aug 2018 (2 years)

Assisted with sourcing prospective clients and marketed company services to drive new business. Handled company correspondence and escalated customer complaints to the appropriate personnel for resolution.

Prospecting Service Marketing Client Communication Interpersonal Communication Lead Generation

Computer Science Teacher (NYSC)

National Youth Service Corps

Jun 2012 - Jul 2013 (1 year 1 month)

Taught basic computer concepts, including Microsoft Word, Excel, and internet use, to students. Delivered programming instruction using BASIC, FORTRAN, and Java and organized exams and practical sessions.

Computer Education Microsoft Word Microsoft Excel Programming Basics Fortran Java Programming Exam Preparation Practical Programming Instruction