At PennyMac Financial Services, I manage approximately 30–40 mortgage accounts daily, reviewing borrower documents and preparing loan modification and trial payment plan paperwork. I maintain detailed electronic case records, track outstanding documents, and coordinate follow-up on time-sensitive requests.
At Toyota Financial Services, I handled customer account inquiries and reviewed consumer finance applications and records for accuracy, researching discrepancies and documenting findings. Earlier, at Memphis Police Department, I coordinated emergency requests using computer-aided dispatch systems and maintained incident records.
