Rose Ann Aguilo

Monitored the team's queue and ensured that support appointments were not missed. Provided direct support assistance to team members, including supervisory needs, and ensured urgent/emergency tickets were handled in a timely manner.

Provided customer-facing support, handling technical issues such as login problems, peripheral device malfunctions, migrations, and cloud support. Assisted customers with a wide range of technical inquiries.

Assisted customers in booking appointments and performed basic troubleshooting for software issues. Created tickets for customers experiencing problems with the software and managed email correspondence.

Tracked and rescheduled delivery dates for customers. Verified if items were damaged, repairable, or replaceable, and scheduled/booked delivery dates.

Prepared and organized food before serving it to customers. Ensured that orders were organized and maintained cleanliness standards.

Answered patients' inquiries through phone or walk-ins and took their vitals. Booked appointments for next consultations and ensured the clinic was clean for patient comfort.

Completed a four-year undergraduate program focused on Information Technology. Gained foundational knowledge and skills relevant to the IT field.

Completed secondary education at Ramon Duterte Memorial National High School. Developed foundational academic skills across various subjects.

Completed primary education at Banawa Elementary School. Acquired basic literacy and numeracy skills.