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Ronny Steven Ramírez

@ronnystevenramrez

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Bilingual administrative professional skilled in document control and customer financial services.

Colombia

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What I'm looking for

I’m looking for a dynamic team where I can apply precise document control, administrative workflow efficiency, and bilingual client support. I thrive on accountability, fast execution, and maintaining compliance while improving customer and internal outcomes.

I’m a bilingual (Spanish/English) administrative professional with hands-on experience in judicial document management and customer-facing financial services. I streamline office workflows, protect and maintain accurate records, and keep strict standards in fast-paced, detail-driven environments.

In judicial administration, I classified and segmented physical and digital case files, supervised restitution proceedings within judicial management platforms, and ensured timely court communications through institutional email channels. In banking, I advised customers on financial products, executed issuance and redemption of negotiable instruments with zero discrepancy, and supported sales targets while managing account workflows.

Experience

Work history, roles, and key accomplishments

Judicial Administrative Assistant

García Jiménez Abogados SAS

Aug 2024 - Jan 2025 (5 months)

Streamlined multi-department office operations by deploying Microsoft Office tools for document and case-file management, improving workflow efficiency. Managed executive restitution proceedings and processed court-issued orders with strict compliance to procedural deadlines.

Document Management Microsoft Office Suite Records Control Logs

Bank Teller & Digital Services Advisor

Banco Davivienda S.A.

Feb 2021 - Feb 2022 (1 year)

Drove customer service and transactional initiatives that reduced average customer wait times and improved branch satisfaction scores across multiple Bogotá locations. Advised clients on financial products, processed negotiable instruments with zero discrepancy, and managed account opening/closing workflows with compliance.

Customer Service Sales Target Achievement Transaction Processing Negotiable Instruments Handling Savings Account Workflows Relief Teller Support

Education

Degrees, certifications, and relevant coursework

Universidad Distrital Francisco José de Caldas

Bachelor of Science, Sports Administration

2022 -

Bachelor of Science in Sports Administration at Universidad Distrital Francisco José de Caldas, starting 01/2022.

Servicio Nacional de Aprendizaje (SENA)

Vocational Technical Certificate, Commercial Advisory & Financial Operations

2021 - 2022

Vocational technical certificate in Commercial Advisory & Financial Operations sponsored by Banco Davivienda S.A. in collaboration with SENA (02/2021–02/2022).