Ronnie Terrell

Oversee 65+ Scientific Advisory Council (SAC) members in every aspect of the program, including onboarding new members and maintaining a master tracking system for scientific documents. Collaborate with SAC leadership and members to address documentation needs and prepare final reviews for publishing.

Counseled and educated clients on the homeownership process, market trends, and served as the liaison between all parties. Prepared and managed necessary paperwork such as agency agreements, purchase contracts, and leases while adhering to all regulatory real estate laws.

Met with loan applicants to identify specific mortgage options, counsel on credit and budget, and assist with the loan application process. Prequalified appropriate loan applicants by assessing credit-worthiness and income, and gathered necessary data for loan review.

Applied product and procedural knowledge to identify, mitigate, and solve customer issues effectively to drive customer loyalty. Drove proactive sales conversations through a defined sales process that included outbound calling, service to sales, and lobby engagement.

Owned the process for onboarding new personal and business accounts, proactively contacting clients to identify cross-sale opportunities and strengthen relationships. Served as a subject matter expert for client issue resolution and stayed up-to-date on policy changes.

Completed a Master of Business Administration with a specialization in Human Resource Management. This program enhanced my understanding of business operations and strategic human capital management.

Obtained a Bachelor of Arts in Psychology, focusing on human behavior and psychological principles. This degree provided a strong foundation in analytical thinking and understanding diverse populations.