Open to opportunities

Ronnel Mathew

@ronnelmathew

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IT engineer specializing in network, cloud, and Coupa solutions.

Spain

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What I'm looking for

I seek an IT Engineer role where I can apply network security, cloud skills, and Coupa expertise to drive operational efficiency, collaborate cross-functionally, and grow in technical leadership.

I am an IT engineer with 5+ years' experience in network administration, technical support, cloud solutions, and Coupa platform consulting. I have led platform adoption and spend-management transformations, partnered with cross-functional teams to streamline operations, and consistently met SLA targets while optimizing system performance.

My background spans enterprise consulting, second-line global IT support, technical publishing, and education — where I translated technical concepts into user-focused outcomes. I am driven to apply my blend of technical troubleshooting, project management, and stakeholder collaboration to deliver measurable efficiency and ROI.

Experience

Work history, roles, and key accomplishments

Current

Value Consultant

Current

Paramētā

Feb 2025 - Present (7 months)

Spearhead strategic business transformations and Coupa-driven spend management optimizations, reducing processing time by 20% and aligning platform adoption with organizational goals to maximize ROI.

Coupa Spend Management Process Optimization Stakeholder Management Procurement Change Management Consulting ROI Analysis

Global IT Support

Numintec, a Telavox Company

Jun 2023 - Jan 2025 (1 year 7 months)

Provided 2nd-line global IT support resolving 80+ tickets weekly with 100% SLA compliance, serving as primary customer contact and collaborating with cross-functional teams to improve customer experience.

Technical Support Incident Management SLA Troubleshooting Microsoft Office 365 ITIL

Robotics Teacher

Smart School

Nov 2021 - May 2022 (6 months)

Taught robotics using Lego Education to foster creativity and foundational STEM skills in young learners, designing hands-on lessons that improved student engagement and technical aptitude.

Robotics LEGO Education Curriculum Development Classroom Management Lesson planning

Content Development Editor

Packt Publishing

Jul 2018 - Dec 2019 (1 year 5 months)

Managed end-to-end technical book development, collaborating with authors to ensure high-quality content, adherence to timelines, and editorial standards across multiple projects.

Technical Editing Content Development Project Management Quality Assurance Collaboration