At Meesho, I designed and scaled an outbound calling platform serving 1M+ users per day, using Kafka, Redis, and a high-performance queue. I led the Outbound AI VoiceBot PoC, delivered it in half the planned timeline, and exceeded the project goal by 30%.
I enabled multi-agent VoiceBot conversations and fine-tuned Indic TTS models for real-time calls. I also reduced weekly evaluation costs from $25,000 to under $300, and cut sustained memory usage in a central platform service by 80%. Previously, at Qest, I led development of a CMS, website builder, and LLM-agent integrations.
