I’m an IT Operations Manager with over 14 years leading incident response, production support and global engineering teams.
At Lumen Technologies, I led two global teams of 50+ engineers and modified ServiceNow metrics and MTTR reporting to cut outstanding tickets from an average of 170 to fewer than 5. I also managed 600+ production code releases and patches a year across 20+ departments and 50 enterprise applications, sustaining a 97% rollback-free record.
At Eaton, I managed the team running 2M+ Control-M batch jobs a month across SAP, Oracle and QAD at a 99.9%+ SLA, and performed 40+ post-acquisition plant integrations, meeting 100% of cutover windows.
Today at Commitment to Hope Mental Health Counseling Center, I oversee day-to-day IT operations and migrated a legacy system to a cloud EHR, cutting claim-to-payment time by 50%. During a third-party payer cyberattack, I activated an external bridge EHR system and kept 100% of claims processing for six weeks.
