Romina Merino
@rominamerino
Back Office Executive with experience at CGE and Autopista Central, manually validating 3,000 records daily and correcting data inconsistencies.
ChileWhat I'm looking for
At Emovis – Cliente Autopista Central, I manually validated an average of 3,000 records daily and corrected inconsistencies that automated processes had missed. I also performed this work at Operalia S.A. for Autopista Vespucio Sur and Costanera Norte, supporting accurate records through auditing and mass data entry.
At Upcom DTS and Konecta, I managed customer cases and regulatory complaints for CGE, reviewing documentation and tracking cases through to closure. I’ve also handled customer service and claims for SBPay, and I’m currently seeking opportunities in back office, manual validation auditing, or data entry, with a focus on data validation, record auditing, and quality control.
Experience
Work history, roles, and key accomplishments
Ejecutiva de Atención al Cliente
Apex
Jun 2026 - Jul 2026 (1 month)
Provided telephone support to SBPay clients, managing inquiries and requests per service protocols. Executed blocking, unblocking, and complaint management processes, and updated internal systems to ensure record accuracy.
Ejecutiva Back Office
Upcom DTS
Jul 2025 - Nov 2025 (4 months)
Managed an average of 10 regulatory complaints daily from oversight bodies for CGE clients. Analyzed documentation and technical background to resolve tariff-related cases, ensuring regulatory compliance and timely case closure.
Digitadora de Patentes
Emovis
Feb 2025 - Jun 2025 (4 months)
Manually validated an average of 3,000 records daily, ensuring high precision in auditing and mass data entry. Detected and corrected inconsistencies not identified by automated processes, contributing to database integrity.
Ejecutiva Back Office
Konecta
Jul 2024 - Oct 2024 (3 months)
Managed an average of 20 daily administrative and complaint requirements for CGE clients. Reviewed case documentation, ensured correct resolution per procedures, and actively followed up until closure, meeting KPIs.
Digitadora de Patentes
Operalia S.A.
Aug 2020 - Feb 2023 (2 years 6 months)
Manually validated an average of 3,000 records daily, ensuring high precision in auditing and mass data entry. Detected and corrected inconsistencies not identified by automated processes, contributing to database integrity.
Digitadora Administrativa
Ezentis S.A.
Jan 2016 - Dec 2018 (2 years 11 months)
Entered and updated an average of 30 daily records of installations and repairs for Movistar, Claro, and Entel in the corporate database. Registered administrative and technical details for each work order, ensuring traceability and data accuracy.
Back Office
BST Quality
Jan 2013 - Dec 2015 (2 years 11 months)
Reviewed contractual documentation for completeness and compliance. Managed portability processes for Entel Empresas clients and validated administrative and commercial data before processing.
Administrativa de Ventas
Widehome
Jan 2013 - Dec 2013 (11 months)
Prepared over 20 monthly commercial budgets tailored to client requirements. Provided administrative support to the sales team and managed documentation and commercial follow-up to meet deadlines.
Cajera Bancaria
Tempolavoro
Jan 2010 - Dec 2012 (2 years 11 months)
Executed an average of 200 daily banking transactions, providing direct customer service at the window. Managed financial transactions strictly following security protocols and maintained high service standards in high-demand environments.
Education
Degrees, certifications, and relevant coursework
SENCE
Certificación, Facturación Electrónica
Completed certification in Electronic Invoicing in 2022.
Instituto Profesional Santo Tomás
Título Profesional, Comunicación Audiovisual Digital
Completed a professional degree in Digital Audiovisual Communication in 2019.
Tech stack
Software and tools used professionally
Availability
Location
ChileAuthorized to work in
Salary expectations
Social media
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