Rom Gil
@romgil
Spanish conversation tutor who guides practical everyday conversations and helps learners build fluency and confidence.
GermanyWhat I'm looking for
I’m a native Spanish speaker who helps learners practice practical, everyday conversations, useful vocabulary, and expressions. I aim to create a relaxed environment where learners can build fluency and confidence.
At Immobiliare Case Damare Real Estate, I communicated with international guests through Airbnb and Booking.com, adapting explanations to their needs. I’ve also supported customers through Zendesk and remote channels, explaining processes and technical information in clear, simple language.
Experience
Work history, roles, and key accomplishments
Customer Support / Guest Support
Immobiliare Case Damare Real Estate
May 2026 - Jul 2026 (2 months)
Communicated with international guests through Airbnb and Booking.com, answering questions clearly and adapting explanations to different needs. Built rapport with guests and followed up on requests in a solution-oriented way.
Customer Success / Customer Support
Grupo Orenes - Versus Bet
May 2025 - Mar 2026 (10 months)
Supported Portuguese-speaking customers through Zendesk via tickets, email, live chat, and phone, using clear and patient communication. Explained processes, resolved questions, documented cases, and adapted communication style to each customer.
Technical Support Specialist
HostGator América Latina
Feb 2023 - Apr 2024 (1 year 2 months)
Provided first-level support through tickets/email and live chat, guiding customers step by step through web hosting, email, domain, billing, and migration questions. Translated technical information into simple language and escalated complex cases when needed.
Customer Support Representative
Peixe Urbano
Jan 2018 - Jan 2020 (2 years)
Assisted customers through Zendesk via tickets/email, live chat, and phone, handling questions about products, purchases, orders, coupons, cancellations, and refunds. Strengthened communication, empathy, listening, and conflict-resolution skills through daily interaction with a wide range of customers.
Education
Degrees, certifications, and relevant coursework
Exact Sales
Pre-Sales Training, Sales
2021 - 2021
Completed training in Introduction to Customer Success, Introduction to Inside Sales, and Pre-Sales Training.
Universidad Antonio José de Sucre
Graphic Design Studies (incomplete), Graphic Design
2010 - 2012
Pursued Graphic Design studies but did not complete the program.
U.E. Colegio San Agustín
Secondary Education, General Studies
2004 - 2009
Completed secondary education at U.E. Colegio San Agustín.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Salary expectations
Social media
Job categories
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