Roman Powell
@romanpowell
Senior M365 Service Engineer specializing in Exchange Online tenant-to-tenant migrations and automation for reliable cloud operations.
United StatesWhat I'm looking for
I’m a Senior M365 Service Engineer and Subject Matter Expert with 9 years at Microsoft, focused on Native Microsoft Tenant-to-Tenant (T2T) migrations and enterprise cloud operations. I lead high-stakes migration programs for 5,000+ user environments, delivering “white-glove service” to global stakeholders while ensuring platform stability.
I build PowerShell and KQL automation frameworks that reduce manual errors, accelerate pre-flight checks, and improve real-time diagnostics using the Lens/Cosmo platform. I’m also known for deep Root Cause Analysis on critical migration failures and Exchange Online service outages—writing post-incident reports that prevent recurrence and reduce escalation volume.
Experience
Work history, roles, and key accomplishments
Led end-to-end native Microsoft tenant-to-tenant (T2T) migrations as senior technical lead for high-priority enterprise customers (5,000+ users), ensuring platform stability and supporting GA readiness via cross-tenant feature QA. Built PowerShell/KQL automation for environment discovery and pre-migration validation, improved real-time diagnostics on the Lens platform, and performed RCA to prevent
Exchange Operations Engineer II
Xtreme Consulting Group
Jan 2011 - Jan 2016 (5 years)
Served as a Level III escalation lead for complex migration incidents, resolving issues Tier 1–2 teams could not close for Dedicated Premier/PM teams. Executed and monitored multi-wave Exchange migrations from on-premises to Microsoft Exchange data centers, ensuring data integrity and minimal downtime, and stress-tested tools against production-representative workloads.
Office 365 Tier 1 Support Engineer
Vmc
Jan 2011 - Present (15 years 3 months)
Provided end-to-end Tier 1 support for Exchange Online and the Microsoft Online Portal, troubleshooting enterprise mail-flow incidents and Microsoft 365 service connectivity issues. Managed customer support case work from intake through resolution to restore service.
Education
Degrees, certifications, and relevant coursework
The Tech Academy
Bootcamp, C# and .NET Framework
Completed a C# and .NET Framework bootcamp program in 2019.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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