Open to opportunities

roi PH

@roiph

Field Operations & IT Support specialist delivering reliable network and ERP troubleshooting with fast ticket resolution.

Philippines

Message

What I'm looking for

I’m looking for a role that blends IT helpdesk/ERP support with hands-on network and field operations troubleshooting—so I can resolve incidents quickly, improve workflows using SQL, and collaborate across teams to keep systems stable.

I’m a Technical Support Specialist focused on Field Operations and IT support, with hands-on experience in fiber optic cable splicing and testing using OTDR, powermeter, and VFL, plus copper line tracing to pinpoint faults. I support internet connectivity across copper and fiber by configuring ONU, modems, routers, and related network equipment, and I deliver dependable on-site troubleshooting for real-world service needs.

In my IT work, I handle high-volume incident and helpdesk support through Freshdesk, track and manage issues in JIRA, and support internally developed ERP systems with incident tracking and resolution. I’ve also created SQL queries to improve data searching, monitored and reviewed system/log signals (including Observium and New Relic), and collaborated cross-functionally to resolve sync failures, rejected transactions, and data mismatches—often escalating quickly when issues go beyond my scope.

Experience

Work history, roles, and key accomplishments

Field Operations Support Engineer

Naic Cable TV Corp

Jul 2023 - Oct 2025 (2 years 3 months)

Provided field dispatch, ops support, and first-line helpdesk for incident tracking and resolution across departments. Supported the company ERP and troubleshot system sync failures, rejected transactions, and data mismatches in coordination with internal teams and external vendors.

Incident Management ERP Support ONU Modem And Router Configuration Fiber Optic Installation User Provisioning Network Troubleshooting

Field Operation Engineer

Philippine Global Communication (PHILCOM)

Feb 2018 - Jul 2023 (5 years 5 months)

Performed fiber optic splicing and testing using OTDR, power meter, and VFL, and conducted cable line tracing to identify faults and verify connectivity. Activated and troubleshot Internet Direct Access (IDA) over copper and fiber, and installed/configured IP radio and analog/IP CCTV systems for commercial sites and live event requirements.

OTDRs Power Meter Testing VFL Fault Finding Internet Direct Access (IDA)IP Radios Copper And Fiber Line Tracing

Field Operations Support Specialist

Trece Cable TV Corp

Jun 2015 - Feb 2018 (2 years 8 months)

Served as a team lead for office-based and on-site installation tasks, installing RG6 coaxial cable from taps to customer premises. Troubleshot and restored issues with amplifiers, taps, and coaxial cable lines using DSAM JDSU RF test equipment, and communicated directly with subscribers to resolve service issues.

Team Leadership RG6 Coaxial Installation Amplifier Troubleshooting RF Signal Testing (DSAM JDSU)Fault Restoration