Cresha Dayag
@creshadayag
Technical support specialist at COMCAST BUSINESS troubleshooting broadband and network issues, and documenting CBG Meraki Tech 1 processes.
PhilippinesWhat I'm looking for
At COMCAST BUSINESS, I monitor network infrastructure and investigate service alerts, outages, and connectivity issues using Zabbix and Midec. I document incidents in ServiceNow and Ilex, and escalate complex issues to senior engineering teams.
In broadband support, I troubleshoot cable, DSL, and fiber connections, guide customers through modem and Wi-Fi issues, and contributed to early CBG Meraki rollout support. I also created a OneNote knowledge base for CBG Meraki Tech 1 processes and helped implement a formal MACD escalation process.
Experience
Work history, roles, and key accomplishments
Tech 1 – NOC
Comcast Business
Oct 2024 - Present (2 years 1 month)
Monitors infrastructure performance and system health using Zabbix and Midec, investigates and resolves alerts and outages, and performs diagnostics for network issues. Creates and tracks incidents in ServiceNow and Ilex, escalating high-priority issues to senior teams.
Technical Service Assurance
Comcast Business
Apr 2024 - Present (2 years 7 months)
Provides Tier 1 technical support for broadband customers, resolving connectivity and service issues through chat and other channels. Troubleshoots cable, DSL, and fiber connections, guides customers through modem and router configurations, and escalates complex issues to Tier 2/NOC teams.
Technical Sales Representative
Results CX
Oct 2023 - Mar 2024 (5 months)
Promoted Comcast residential services including Internet, TV, Voice, Home Security, and Mobile. Explained product features and pricing, processed orders, and coordinated with installation teams to support service activation.
Education
Degrees, certifications, and relevant coursework
ICCT Colleges
Bachelor of Science in Business Administration, Business Administration
Pursued a Bachelor of Science in Business Administration but did not complete the degree.
Arellano University
High School Diploma, Accountancy, Business and Management
2020 - 2022
Completed the Accountancy, Business and Management (ABM) strand in senior high school.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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