rohail bhatti

Provided Tier 2 technical support during active campervan rentals.

Troubleshot mechanical, electrical, and onboard appliance issues.

Coordinated roadside assistance and emergency support.

Managed escalations through Zendesk while meeting SLA targets.

Provided Tier 2 technical support during active campervan rentals, troubleshooting mechanical, electrical, and onboard appliance issues. Coordinated roadside assistance and managed escalations through Zendesk while meeting SLA targets.

Managed seller accounts across Amazon, Walmart, TEMU, Mercari & Mercado Libre.

Resolved disputes, returns, refunds, RMAs, and seller account issues.

Maintained 95–100% seller response rate while meeting SLAs.

Collaborated with cross-functional teams using Freshdesk & Hector CRM.

Processed PPO insurance claims and managed patient accounts.

Resolved claim denials and payment discrepancies.

Followed up on outstanding balances and payment plans.

Assisted patients with billing-related inquiries.

Managed reservations and guest communications.

Assisted with bookings, cancellations, and check-ins/check-outs.

Processed payments and resolved guest concerns.

Coordinated with property managers for smooth operations.

Delivered live chat support for a US-based gaming platform.

Resolved account, payment, and gameplay issues.

Escalated technical cases to relevant teams

Provided customer support across multiple channels.

Assisted with product recommendations and order inquiries.

Managed returns, refunds, and post-sales support.

Internship as a content writer, contributing to content creation tasks.

Participated in a summer internship program, gaining exposure to business operations.