Rogers Mutua

Wrote and optimized Python scripts for data transformation, automation, and API consumption. Performed in-depth workflow troubleshooting to identify bottlenecks and resolve complex system integration issues. Monitored integrated systems and APIs, ensuring high availability and performance.

Led high-volume recruitment across Africa and Europe, filling 60+ roles in under 9 months. Built and executed sourcing strategies beyond job boards, including events, communities, and referrals.

Ensured data and application availability for assigned systems and applications. Provided secondary and tertiary support for all Revenue Systems and M-PESA, including testing and implementing new products.

Provided timely, accurate, and courteous support to customers through email, Live Chat, and screen share sessions. Tested and reproduced bug reports, passing them to the development team with detailed instructions. Improved the knowledge base and other support materials by writing, creating, and updating content.

Responded promptly and professionally to incoming customer inquiries by telephone, emails, or live chat. Maintained updated knowledge of the organization's products, services, and customer service policies. Documented customer interactions, compiled documents, and forwarded information to interested parties.

Provided timely and accurate support to customers through email, Live Chat, and screen share sessions. Tested and reproduced bug reports, passing them to the development team with detailed instructions.

Completed a certificate program in Cybersecurity. Gained foundational knowledge and practical skills in cybersecurity principles and practices.

Grade: Second Class Honours - Upper Division

Attained Second Class Honours - Upper Division in Information Technology. Studied various aspects of information technology, preparing for a career in the field.

Grade: B +

Achieved a Grade B+ in the Kenya Certificate of Secondary Education. Developed foundational knowledge across various subjects.