Rodgers Mawala
@rodgersmawala
Client support and operations at Seekers Kenya, coordinating bookings, payments, providers, and customer issue resolution.
KenyaWhat I'm looking for
At Seekers Kenya, I handle customer inquiries and guide clients through experience options, booking requirements, pricing, and payments. I also coordinate providers and schedules, manage booking records and invoices, and resolve customer concerns, including weather-related changes.
As Business Owner & Host of a short-term rental, I managed guest messages, reservations, check-ins, and property readiness. I responded to guest issues and coordinated practical resolutions.
At Mawingu Camp Kenya and Groove Alarm Ltd / Mshapa Nation, I coordinated customer bookings, pilot schedules, event logistics, suppliers, and production schedules. I’m seeking remote work in client support, customer success, administrative support, or operations coordination.
Experience
Work history, roles, and key accomplishments
Founder & Managing Director
Seekers Kenya
Jan 2025 - Present (1 year 10 months)
Handles customer inquiries and guides clients through experience options, bookings, payments, and post-booking communication. Manages booking records, invoices, and coordination with pilots, yoga teachers, venues, and transport providers.
Business Owner & Host
Short-Term Rental / Airbnb
Jan 2025 - Jan 2026 (1 year)
Managed guest messages, reservations, check-in coordination, property readiness, and day-to-day hospitality operations. Responded to guest questions and coordinated practical resolutions to support smooth stays.
Paragliding Director
Mawingu Camp Kenya
Jan 2021 - Jan 2024 (3 years)
Managed customer inquiries, booking coordination, pilot schedules, site logistics, and supplier communications. Explained experience requirements and flight-day logistics, supporting customers from inquiry through completion.
Founder & Director
Groove Alarm Ltd / Mshapa Nation
Jan 2019 - Jan 2023 (4 years)
Coordinated client requests, event logistics, artist and supplier communication, and production schedules. Worked across multiple stakeholders and changing deadlines to deliver customer-facing live events.
Education
Degrees, certifications, and relevant coursework
United States International University Africa
Bachelor of Science, International Business Administration
2015 - 2019
Bachelor of Science in International Business Administration with a marketing focus, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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