Rocío Vioque

Monitored and managed KPIs for air freight import operations to meet SLA and operational targets. Coordinated end-to-end shipment tracking with airlines, ground handlers, customers, and destination warehouses to ensure on-time delivery and regulatory compliance.

Tracked and controlled ULD movements across import and export operations to ensure asset visibility and procedural compliance. Managed ULD allocation across multiple warehouses and coordinated inter-warehouse transport with airlines and stakeholders.

Managed airline bookings for export cargo using client forecasts, capacity, and flight schedules. Prepared aircraft load plans, coordinated ULD build-up, and issued AWBs/export documentation using CargoWise to maintain accuracy and regulatory compliance.

Supervised import and export cargo ramp operations while ensuring compliance with airside safety procedures. Oversaw ULD build-up and aircraft turnaround coordination and produced cargo optimization and load performance reports per flight.

Supervised aircraft turnaround operations by coordinating ground handling, flight crew, and support services. Prepared flight documentation for crew briefing and coordinated catering, fueling, crew transport, maintenance, and pushback operations in compliance with airside regulations.

Controlled truck arrivals and cargo intake to generate Unit Weighing Sheets (UWS) and prepared air cargo manifests according to airline and IATA requirements. Developed aircraft load plans considering weight and balance and ULD configuration, and supervised Dangerous Goods handling in line with IATA DGR regulations.

Coordinated turnaround operations for cargo and passenger flights and managed passenger handling activities including PRM. Prepared flight documentation, coordinated ground services, and supervised pushback operations under applicable safety standards.

Managed aircraft turnaround operations through continuous coordination with ground handling, flight crew, and airport service units. Compiled, verified, and released flight documentation, coordinated ground services in real time, and directed pushback operations under airside safety procedures.

Led and supervised store staff, managing schedules and daily operations while ensuring high customer service standards. Managed cash handling and reconciliation, monitored KPIs for sales performance and operational efficiency, and handled inventory control and replenishment orders.

Completed B777 load control, trim, and balance certification training from China Cargo.

Completed training in Artificial Intelligence & ChatGPT Applications through Grupo Sesé in Zaragoza.

Completed training in client and supplier management through Grupo Sesé in Zaragoza.

Earned an Operations Technician (Ground Handling) qualification from Groundforce in Zaragoza.

Obtained Dangerous Goods Regulations (DGR) certification as an IATA-certified training.

Obtained an aircraft pushback license (cargo and passenger aircraft) via Groundforce.

Completed Sales & Commercial Management training through Adalid Inmark.

Achieved Commercial English at B2 level in 2006.

Completed secondary education (E.S.O.) at IES Elaios.

Completed primary education (E.G.B.) at SagradoCorazón.