Open to opportunities

rocío rivera User

@rocoriverauser

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Software engineering student passionate about coding, human rights, and environmental action.

Dominican Republic

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What I'm looking for

I seek entry-level roles that let me apply software engineering studies, grow technical skills, and contribute to socially and environmentally responsible projects in collaborative teams.

I am a software engineering student with hands-on customer support and proctoring experience, plus a short internship in environmental work. I bring strong communication, attention to detail, and creativity—demonstrated through customer service roles, exam proctoring, and visual design projects.

I have formal education from Colegio Dominicano de la Salle and experience using Adobe Photoshop and Illustrator, Microsoft Word, PowerPoint, and Excel. I care about human rights and environmental causes and contribute through projects and community involvement.

Experience

Work history, roles, and key accomplishments

Current

Exam Proctor

Current

MonitorEDU

Jan 2024 - Present (1 year 9 months)

Currently proctoring exams with MonitorEDU, ensuring test integrity and providing technical support to examinees since 2024.

Proctoring Test Administration Technical Support Attention To Detail Communication

Customer Care Representative

Teleperformance Hispaniola

Jan 2023 - Jan 2024 (1 year)

Provided customer support via phone for one year, resolving inquiries and improving customer satisfaction through clear communication and issue resolution.

Customer Service Phone Support Communication Problem Solving CRM Attention To Detail

Intern

Ocean Uprise

Jan 2023 - May 2023 (4 months)

Completed a four-month internship supporting project activities related to environmental initiatives and community outreach.

Community Outreach Research Collaboration Communication

Education

Degrees, certifications, and relevant coursework

Colegio Dominicano de la Salle

High School Diploma, Visual Design

2017 - 2023

Activities and societies: Awards: Honor Student, Creativity, Best Speech; portfolio work in Instagram posts, logos, mockups, flyers.

Completed secondary education at Colegio Dominicano de la Salle with emphasis on visual design and creative studies from 2017 to 2023.

Institución primogénita de Acción Pro Educación y Cultura (APEC)

Secondary / Preparatory Studies, Writing and English

2016 - 2021

Activities and societies: Awards: Literature recognition, Best novel for two consecutive years; participation in Modelo Distrital de las Naciones Unidas.

Attended programs at APEC focusing on writing and English language development from 2016 to 2021.