Open to opportunities

Vivian Lied

@vivianlied

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Senior Site Reliability & DevOps Engineer specializing in multi-cloud infrastructure, IaC, and AI-driven observability.

Brazil

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What I'm looking for

I seek roles where I can design and operate reliable, automated multi-cloud platforms, leverage AI for observability and automation, mentor teams, and drive measurable uptime and operational efficiencies.

I am a Senior Site Reliability & DevOps Engineer with 6+ years building scalable, resilient multi-cloud infrastructure for global technology leaders. I specialize in Infrastructure as Code, Kubernetes, CI/CD, and developing operational tooling in Go and Python.

At Avalara I architected an active-active multi-cloud migration across AWS, GCP, and OCI achieving a 99.99% uptime SLA and led observability improvements that cut MTTD by 40%. I also engineered AI-powered agents to automate test-failure analysis and ticket triage, reducing manual triage time by 90% and misrouted tickets by 75%.

Previously at Dell I created Terraform and Ansible blueprints, built a custom Terraform provider in Go, and automated privileged access management to strengthen security posture. I was promoted for exceptional performance and led initiatives to consolidate observability into unified Grafana dashboards.

I have academic experience implementing cloud solutions and mentoring interns at PUCRS, and led a machine-learning research project to predict dialysis patient outcomes. I bring a pragmatic, automation-first approach and a track record of delivering reliable, observable systems that enable data-driven decisions.

Experience

Work history, roles, and key accomplishments

Current

Software Engineer III

Current

Avalara

Apr 2025 - Present (7 months)

Architected and led a multi-cloud migration to an active-active architecture across AWS, GCP, and OCI achieving a 99.99% uptime SLA; built AI agents to auto-analyze test failures and an AI ticket triage system that reduced misrouted tickets by 75%.

Terraform Kubernetes Helm Python Observability Prometheus Grafana

Senior Software Engineering Analyst

Dell Technologies

Feb 2025 - Apr 2025 (2 months)

Promoted for exceptional performance; developed Terraform and Ansible blueprints to standardize CI/CD, created a custom Terraform provider in Go to automate provisioning, and consolidated observability into unified Grafana dashboards.

Terraform Ansible Go CI CD Grafana Linux PAM Automation Infrastructure as Code Observability

Software Engineering Analyst

Dell Technologies

Feb 2024 - Jan 2025 (11 months)

Implemented infrastructure automation and CI/CD improvements, increasing developer velocity and reducing deployment errors through standardized Terraform and Ansible blueprints.

Terraform Ansible CI CD Infrastructure Automation DevOps Gitlab CI Jenkins Observability

Dell Infrastructure Resident

Pontifícia Universidade Católica do Rio Grande do Sul

Apr 2023 - Jan 2024 (9 months)

Designed and implemented AWS, Terraform, and Ansible infrastructure solutions to optimize university systems, mentored DevOps interns, and led technical hiring interviews.

AWS Terraform Ansible Mentoring Infrastructure Design DevOps

Researcher

Pontifícia Universidade Católica do Rio Grande do Sul

Feb 2022 - Jan 2024 (1 year 11 months)

Led a machine learning project predicting dialysis patient outcomes and built a Python data pipeline that enabled early detection of health decline to support timely interventions.

Python Machine Learning Data Pipelines Healthcare Analytics Research Collaboration Data Analysis

Junior Software Engineer

SAP

Feb 2019 - Jun 2021 (2 years 4 months)

Conducted Python data analysis on large datasets to surface product insights and designed scalable cloud infrastructure and API optimizations to improve performance and data accessibility.

Python Cloud Infrastructure API Performance Data Analysis Scalability Docker Kubernetes

Education

Degrees, certifications, and relevant coursework

Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS)

Bachelor of Engineering, Computer Engineering

Activities and societies: Dell Infrastructure Resident (part-time), Researcher on machine learning projects; mentoring and technical interviews.

Completed a Bachelor of Engineering in Computer Engineering focused on software and cloud systems; participated in university-affiliated infrastructure projects and residency roles.