RMRobin Muschiol
@robinmuschiol
Data analyst with extensive experience in telecommunications and customer service.
GermanyWhat I'm looking for
My name is Robin Muschiol, and I am a dedicated data analyst with a strong background in telecommunications and customer service. I have honed my analytical skills through various roles, including my recent position at Bosch Powertools, where I contributed to data-driven decision-making processes. My experience spans multiple companies, allowing me to develop a versatile skill set that includes advanced proficiency in MS Office and foundational knowledge in programming languages such as Python and Java.
Throughout my career, I have consistently focused on enhancing customer experiences and optimizing operational efficiency. My role at 1&1 Amevida involves customer retention strategies, where I leverage data insights to improve service delivery. I am passionate about utilizing technology to solve complex problems and drive business success, and I am always eager to learn and adapt to new challenges in the ever-evolving tech landscape.
Experience
Work history, roles, and key accomplishments
Kundenrückgewinnung
1&1 Amevida
Jan 2023 - Present (2 years 5 months)
Currently working in customer retention within the telecommunications sector, focusing on re-engaging former customers and enhancing service satisfaction.
Daten Analyst
Foundever GmbH & Co.
Jan 2023 - Feb 2023 (1 month)
Analyzed data for Bosch Powertools, providing insights to improve product offerings and customer engagement strategies.
Kundenberater
Sykes Enterprise Bochum GmbH & Co.
Jan 2021 - Jan 2023 (2 years)
Provided customer service support, addressing inquiries and resolving issues to enhance customer satisfaction.
Daten Analyst
Sykes Enterprise Bochum GmbH & Co.
Jan 2020 - Jan 2021 (1 year)
Worked on data analysis for the Huawei project, focusing on data collection, processing, and reporting.
Call Center Agent
AMEVIDA SE
Jan 2019 - Feb 2019 (1 month)
Handled customer inquiries and provided support in a call center environment, ensuring high levels of customer satisfaction.
FSJ Freiwilligendienst
Marienhospital Wattenscheid
Jan 2017 - Jan 2018 (1 year)
Participated in a voluntary service program, assisting in various hospital departments and gaining valuable experience in healthcare.
Informationstechnischer Assistent
Multi RAK.OHG
May 2015 - May 2015 (0 months)
Gained practical experience in system integration, assisting with IT support and technical solutions.
Education
Degrees, certifications, and relevant coursework
Emschertal Berufskolleg
Fachhochschulreife
2013 - 2016
Completed Fachhochschulreife, which qualifies for university entrance and provides a solid foundation for further education.
Hauptschule am Hölkeskampring
Fachoberschulreife
2007 - 2013
Achieved Fachoberschulreife, which is a secondary school qualification in Germany.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
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