Open to opportunities

Robin Lyons

@robinlyons

Certified Medical Assistant delivering patient-centered care, accurate documentation, and calm support in fast-paced clinics.

United States

Message

What I'm looking for

I’m looking for a patient-focused clinic role where I can use my medical assistant training, Epic/EHR skills, and BLS/CPR to support physicians, manage records, and keep care efficient and compassionate.

I’m a Certified Medical Assistant focused on patient-centered care, accuracy, and professionalism. I’ve supported clinicians across allergy, urology, surgery/family medicine, infectious disease, and specialty practices in Tulsa.

In my roles, I room patients, take vital signs, update charts, and answer telephone calls with empathy and composure. I double check documentation for discrepancies, manage records in electronic health record systems, and ensure HIPAA compliance.

I bring hands-on clinical support experience, including administering medications under direction, performing basic lab tests, sterilizing instruments, preparing sterile equipment, and assisting with minor procedures. I’ve also performed EKGs, urinalysis dipsticks, and HBA1C finger sticks, and administered vaccines to all ages.

I’m equally comfortable in high-volume environments—handling inbound/outbound calls, de-escalating challenging interactions, and meeting performance metrics as a Patient Scheduler. With BLS and CPR/AED certification, I’m ready to help teams deliver efficient, high-quality care every day.

Experience

Work history, roles, and key accomplishments

Current

Registered Medical Assistant

Current

Allergy Clinic of Tulsa

Oct 2025 - Present (8 months)

Room patients efficiently and double-check charts for discrepancies before the doctor reviews them. Answer patient calls and assist with reactions following skin testing and allergy injection treatments.

Patient Rooming Medical Record Review Telephone Triage Patient Communication Allergy Injections Post Treatment Reaction Support Patient Charting Healthcare Documentation

Patient Scheduler

RadNet

Jun 2025 - Sep 2025 (3 months)

Provided high-volume inbound call support and consistently met or exceeded performance metrics while scheduling and assisting patients/customers. Handled inbound and outbound calls with professionalism, de-escalating difficult interactions to resolve concerns in a timely manner.

Appointment Scheduling Outbound Calling Customer Service Average Handle Time Customer Satisfaction De escalation Professional communication

Medical Assistant

Urologic Specialists of Oklahoma

Jun 2024 - Jun 2025 (1 year)

Prepared examination rooms, administered medications under direction, and performed basic lab tasks including specimen collection and routine tests. Managed EHR documentation, supported physicians and nurses in examinations and treatments (including minor surgical assistance), and ensured HIPAA compliance.

Specimen Collection Routine Testing EHR Vital Signs HIPAA compliance Minor Procedure Assistance

Medical Assistant (OU Clinics)

OU Physicians Surgery Clinic / Family Medicine Clinic

Feb 2021 - Jun 2024 (3 years 4 months)

Roomed patients and took vital signs, updated charts, answered incoming calls, and scheduled surgeries. Assisted with in-office procedures, sterilized instruments, administered vaccines to all ages, and performed EKGs, urinalysis dipsticks, and HbA1c finger sticks while documenting care in EHR.

Vital Signs Phone Support Surgery Scheduling Vaccine Administration HbA1c Finger Sticks In Office Procedure Assistance

Medical Assistant

Comprehensive Infectious Disease Specialists

Sep 2020 - Feb 2021 (5 months)

Roomed patients, took vital signs, and updated patient charts while managing front-office telephone support. Changed dressings off wounds and redressed them as needed.

Patient Rooming Vital Signs Phone Support Patient Assistance Wound Dressing Changes Clinical Documentation

Medical Assistant

Key Personnel

Jun 2020 - Sep 2020 (3 months)

Administered temperature checks and enforced PPE requirements while keeping frequently touched areas cleaned. Conducted COVID pre-screening questions and entered worker temperatures into the computer system.

Temperature Checks Data Entry

Cashier

Cici's Pizza

Jan 2016 - Sep 2020 (4 years 8 months)

Handled cashier responsibilities including cash handling and provided customer service in a fast-paced dining environment. Maintained cleanliness and supported dining room setup and organization.

Cash Handling Customer Service POS Checkout Support Dining Room Cleaning Customer Support Workplace Cleaning Professional communication

Medical Assistant Externship

Omega Pain Clinic (American Red Cross)

Mar 2020 - Apr 2020 (1 month)

Conducted patient check-ins by taking blood pressure and temperatures and supporting intake tasks. Completed insurance surveys and assisted with routine visit workflow under supervision.

Patient Check In Insurance Surveying Patient Intake Documentation

Hospital Housekeeper

Hillcrest Hospital

Jun 2019 - Sep 2019 (3 months)

Performed housekeeping duties in a hospital setting, ensuring patient rooms were tidy and hospital standards were met. Supported day-to-day cleanliness and facility upkeep.

Housekeeping Safety Conscious Cleaning Time Management Attention To Detail