RYRobert Yunus
@robertyunus
AI Customer Experience Team Lead with strong project management skills.
IndonesiaWhat I'm looking for
As an AI Customer Experience (CX) Team Lead with 2.5 years of experience in the AI industry, I specialize in designing and enhancing customer interactions using AI-driven technologies. My role has involved leading cross-functional teams and collaborating with stakeholders at all levels, ensuring successful project outcomes through effective communication and organizational skills.
My professional journey spans diverse industries, including banking, e-commerce, travel, and hospitality, where I have consistently maintained high standards and delivered projects on time. I am passionate about project management and team leadership, always prioritizing quality and customer success. My experience as a Senior AI CX Designer and Team Lead has equipped me with the skills to mentor and train team members while managing complex projects.
Experience
Work history, roles, and key accomplishments
Sr. AI CX Designer
WIZAI
Jan 2022 - Jan 2024 (2 years)
Managed AI projects as a conversation designer and QA tester, providing mentorship and training to team members while ensuring high-quality project delivery in fintech and e-commerce sectors.
AI CX Team Lead
Asan AI
Jan 2021 - Feb 2023 (2 years 1 month)
Led cross-functional teams in enhancing customer interactions with AI technologies, focusing on project management and team leadership across various industries including banking and e-commerce.
Transcription QA/QC
Bunch
Aug 2020 - Jul 2021 (11 months)
Delivered bulk transcription and quality assurance services while providing mentorship and training in a remote setting, focusing on the fintech sector.
R&D Department Staff
STT Kalimantan
Aug 2016 - Oct 2020 (4 years 2 months)
Managed academic journal projects and led social service teams, focusing on project management and team leadership within a non-profit organization.
ESL Tutor
Self-employed
Jul 2011 - Mar 2016 (4 years 8 months)
Provided personalized ESL tutoring to individuals and small groups, focusing on practical communication skills for learners of all ages.
Education
Degrees, certifications, and relevant coursework
WIZAI
Artificial Intelligence
2021 - 2024
Served as Sr. AI CX Designer and Team Lead, focusing on AI data training, project management, and team mentorship.
RWS Moravia
Translation and Localization
2020 - 2021
Worked as a Translator with a focus on translation and localization, ensuring high-quality outputs.
STT Kalimantan – Christian Seminary
Project Management
2016 - 2020
Worked in the Research and Development Department, managing academic e-journal projects and leading a biennial social service team.
Native Camp
BA English Course, English Language Teaching
2011 - 2015
Self-employed ESL Tutor focusing on practical, conversational, and communication improvement for students of all ages.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
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