Open to opportunities

Roberto Moncada

@robertomoncada

Message

Aspiring cybersecurity professional with strong customer service skills.

United States

Message

What I'm looking for

I am looking for a role that allows me to grow in cybersecurity, emphasizing teamwork and continuous learning.

I am a reliable and service-oriented professional transitioning into the field of cybersecurity. With a strong background in high-volume retail environments, I have honed my skills in customer service and efficient task execution. My adaptability under pressure has been a key asset in my previous roles, allowing me to thrive in fast-paced settings.

Currently, I am pursuing a Cyber Security Bootcamp at the University of South Florida, which complements my certification in Cybersecurity from ISC2. I am eager to apply my critical thinking and technical skills in an IT setting, where I can contribute to enhancing security measures and protecting sensitive information.

Experience

Work history, roles, and key accomplishments

Cashier

Publix

Oct 2023 - Feb 2025 (1 year 4 months)

Delivered prompt, courteous service and efficiently processed transactions. Supported checkout operations during high-traffic hours and maintained clean workspaces.

Customer Service Conflict Resolution Team Collaboration

Retail Sales Associate

Floor & Decor

Dec 2022 - Jun 2023 (6 months)

Guided customers through product selection and purchasing processes. Maintained merchandise displays and floor organization to ensure visual appeal.

Retail Sales Customer Service Merchandising Conflict Resolution Communication

Fulfillment Expert

Target

Nov 2020 - Jul 2022 (1 year 8 months)

Processed and prepared customer orders with speed and accuracy. Addressed customer inquiries to resolve order issues and ensure satisfaction.

order fulfillment Customer Service Team Collaboration Mentoring Problem Solving

Sales Associate

Dollar General

Sep 2019 - Nov 2020 (1 year 2 months)

Managed merchandise presentation and assisted customers with locating products. Operated point-of-sale systems with precision and accountability.

Merchandise Presentation Customer Service Point of Sale Conflict Resolution

Education

Degrees, certifications, and relevant coursework

University of South Florida

Cyber Security Bootcamp, Cyber Security

Completed a comprehensive cybersecurity bootcamp focusing on essential skills and knowledge for the field. Gained practical experience in various cybersecurity domains.

Polk State College

Associate of Science, Business Administration and Management

Activities and societies: Intramural Sports, Lacrosse Club, Esports Club

Obtained an Associate of Science degree with a focus on business administration and management. Developed foundational knowledge in business principles and practices.

McKeel Academy of Technology

High School Diploma, General Studies

Grade: Cum Laude

Activities and societies: Wrestling Team, Fencing Club, Drama Club, History Guild

Graduated with a High School Diploma, achieving Cum Laude honors. Participated in various extracurricular activities and developed a strong academic foundation.