Open to opportunities

Rob alva

@robalva

Message

I turn operational data into dashboards, automation, and actionable business insights.

United States

Message

What I'm looking for

I'm seeking a Data Analyst role where I can use analytical, dashboarding, and automation skills to turn operational data into insights that drive strategic decision-making.

At Tucows, I build SQL-driven data collection workflows and custom database queries that reduced reporting turnaround time by 35%, while delivering Tableau, Looker, and Excel dashboards for executive customer insights and service-health KPIs.

I've led root cause analysis for 25 critical incidents, trained 12 new team members on analytics and reporting standards, and applied data-driven process improvement across systems support, inventory, and fulfillment operations. I'm focused on using SQL, Python, Tableau, and clear data storytelling to support strategic decision-making.

Experience

Work history, roles, and key accomplishments

Current

Sr. Technical Advisor — Data Analyst & Systems Specialist

Current

Tucows

Jun 2021 - Present (5 years 2 months)

Built and refined SQL-driven data collection workflows and custom database queries across large datasets, reducing reporting turnaround time by 35% and accelerating executive access to customer insights. Led root cause analysis and incident management for 25 critical system incidents, and designed interactive operational dashboards using Tableau, Looker, and Excel.