R Navallasca

Evaluate marketing campaign effectiveness through research and data-driven reporting, providing insights to maximize brand awareness and improve client marketing ROI.

Conducted competitor and consumer research to identify trends, managed campaign budgets to ensure cost-efficiency and ROI, and coordinated multi-channel ad campaigns within strict timelines.

Supported client advertising campaigns, ensured accurate documentation, and managed high-volume client communications to assist campaign execution.

Designed and delivered engaging English lessons to improve student learning outcomes over an intensive short-term program.

Resolved customer concerns while driving product sales and upselling services, meeting performance targets across inbound channels.

Delivered technical assistance via phone, email, and chat with high SLA compliance, processed invoice payments, and maintained accurate account records.

Handled customer inquiries and resolved complaints while meeting call center KPIs in outbound sales operations.

Converted customer inquiries into sales opportunities and consistently exceeded sales targets through consultative selling.

Built customer relationships while troubleshooting service and technical issues to maintain satisfaction and retention.

Designed logos, layouts, and marketing materials aligned with client branding, improving visual communication for print and digital assets.

Negotiated client contracts and improved retention while contributing to increased company revenue through targeted outbound sales efforts.

Completed Information Technology coursework focusing on programming, web development, and networking in 2011.