Rizwan User

I’m an Operations and MIS professional with 5 years of experience in banking and customer coordination, focused on backend operations, reporting, and documentation management. I’m known for keeping processes smooth, records accurate, and stakeholders aligned through clear communication.

At HDFC Bank as an Operations / CASA Executive (2 Years), I managed customer onboarding and KYC documentation processes, maintained Excel reports for account tracking and operational records, and coordinated with internal teams to ensure smooth backend processing. I also handled customer communication and documentation support professionally.

Previously at Justdial as a CIC Executive / Team Coordinator (3 Years), I managed and maintained customer records using CRM tools, prepared operational reports, and monitored workflow efficiency. I coordinated with team members, handled process-related tasks, and resolved customer and backend operational issues effectively.

My approach is analytical and process-focused: I use Microsoft Excel (VLOOKUP, Pivot Tables, basic formulas) and Google Sheets & MIS reporting to turn operational data into actionable visibility. I’m seeking international remote opportunities in operations, backend support, MIS, or administrative roles where I can contribute reliability, problem-solving, and strong time management.