Open to opportunities

RIZA MAE ESPANILLA

@rizamaeespanilla

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Customer-focused registrar and sales professional with IT training and strong data-entry and records management skills.

Philippines

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What I'm looking for

I seek a role where I can manage registration and records, support customers or students, use my IT and data-entry skills, and grow within an organized, collaborative team.

I am a detail-oriented registrar and sales professional with a Bachelor of Science in Information Technology and vocational certifications in Contact Center Services and Organic Agriculture Production. I have hands-on experience managing registration records, advising customers and students, and resolving inquiries across educational and sales environments.

In roles at RUSI - Ramas Uypitching Sons Inc., ABE International Business College, and Panasiatic Solution Inc., I maintained spreadsheets and databases, handled data entry, coordinated registration and graduation logistics, and supported customers with document and accreditation processes. I regularly used Microsoft Office, Google Sheets, Google Drive, email communications, and basic image-editing tools like Snipping Tool, Paint, and Canva.

I work well under deadlines in fast-paced settings, remain open-minded and eager to learn, and bring strong organizational skills and customer-service experience to roles focused on records management, registration, and client support.

Experience

Work history, roles, and key accomplishments

Registration Specialist

Rusi - Ramas Uypitching Sons Inc.

Dec 2023 - Sep 2025 (1 year 9 months)

Maintained customer registration records, managed plate/OR/CR processes and LTO references, and handled accreditation emails and document edits to resolve registration issues.

Data Entry Google Drive LTO Canva

Sales In-charge

Rusi - Ramas Uypitching Sons Inc.

Feb 2022 - Dec 2023 (1 year 10 months)

Managed outlet sales operations, assisted customers with unit selection and documentation, and handled inquiries to ensure customer satisfaction across multiple branches.

Customer Service Sales Operations Data Entry Microsoft Office Google Sheets Email Communication Documentation

Registrar Specialist

ABE - International Business College Inc.

Jul 2018 - Sep 2020 (2 years 2 months)

Maintained student academic records, implemented registration processes, advised students on graduation requirements, and managed spreadsheets, scheduling, and email communications.

Student Records Registration Academic Advising Spreadsheets Scheduling Graduation Coordination

Customer Service Representative

Panasiatic Solution Inc.

May 2017 - Feb 2018 (9 months)

Investigated and resolved customer inquiries and complaints, handled billing and payment support, and managed high-volume phone interactions with empathy and efficiency.