Open to opportunities

rizal User

@rizaluser

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Dedicated customer service professional with 6 years in the iGaming industry.

Indonesia

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What I'm looking for

I am looking for a role that allows me to leverage my customer service expertise while fostering a positive team environment and enhancing customer satisfaction.

I am a dedicated customer service professional with over six years of experience in the iGaming industry, specializing in providing top-tier support to VIP players. My expertise lies in handling complex inquiries, dispute resolution, and ensuring a seamless gaming experience. I am proficient in social media management, financial reporting, and utilizing CRM tools to enhance customer experience.

Currently, I serve as a Senior Customer Service representative on the VIP team at Teleperformer, where I handle high-priority VIP customer inquiries through Live Chat and social apps. I pride myself on delivering specialized support and premium service standards to our VIP customers. My previous roles have included leading a team at MPSG Group, where I developed innovative marketing strategies to boost player engagement and consistently achieved KPI targets.

My passion for delivering personalized, high-quality service in a dynamic and fast-paced environment drives my commitment to excellence. I am always looking for ways to improve customer interactions and enhance overall satisfaction.

Experience

Work history, roles, and key accomplishments

Senior Customer Relationship

MPSG Group

Feb 2023 - Feb 2024 (1 year)

Developed innovative marketing strategies to boost player engagement. Led and managed team performance, consistently achieving KPI targets.

Marketing Strategy Team Leadership Performance Management KPIs Customer Relationship Management

Senior Customer Service

MPSG Group

Feb 2021 - Jan 2023 (1 year 11 months)

Handled customer inquiries in LiveChat and Social Apps. Mentored Junior Customer Service representatives.

Live Chat Social Media Support Mentoring Customer Service Problem Solving

Junior Customer Service

MPSG Group

Apr 2019 - Jan 2021 (1 year 9 months)

Processed Deposit and Withdrawal transactions. Provided backup support to Senior Customer Service for handling LiveChat and Social Apps.

Live Chat Support Social Media Support Customer Service Financial Operations

Finance Officer

Media Rotana Hotel

Jan 2017 - Jan 2019 (2 years)

Managed cash flow, ensuring sufficient liquidity for hotel operations. Prepared daily, weekly, and monthly financial reports.

Cash Flow Management Financial Reporting Data Analysis Microsoft Excel

Senior Customer Service (VIP team)

Teleperformer

Mar 2024 - Present (1 year 3 months)

Handled high-priority VIP customer inquiries across LiveChat and Social Apps. Provided specialized support and premium service standards to VIP customers.

Live Chat Social Media Management Customer Service Dispute Resolution

Education

Degrees, certifications, and relevant coursework

State Vocational High School 2

High School Diploma, General Studies

Completed secondary education, focusing on vocational skills and preparing for future employment or higher education. Developed foundational knowledge across various subjects.

State Junior High School 11

Junior High School Certificate, General Studies

Completed junior high school education, building on foundational knowledge and preparing for vocational or general high school studies. Engaged in various academic and extracurricular activities.

State Elementary School 1

Elementary School Certificate, General Studies

Completed elementary school education, acquiring fundamental literacy and numeracy skills. Participated in basic academic and social development programs.