Riza Juliane

I’m an aspiring Virtual Assistant with 7 years of BPO experience, and I’m focused on supporting e-commerce and general admin operations. I bring proven customer support management skills, strong operational discipline, and a commitment to client-focused service.

In my prior roles, I maintained service quality across high-volume accounts through clear communication and practical problem-solving. I also performed root-cause analysis and technical troubleshooting to resolve issues efficiently, while documenting processes so teams could work consistently.

I’m hands-on with CRM and ticketing workflows, managing Salesforce and Zendesk to keep customer data and conversation logs clean. I’m comfortable owning operational accuracy—like invoice, billing, and expense tracking—while supporting workspace efficiency, tools setup, and CRM management.

I’m especially energized by brand identity and business setup support, along with SOP development, process mapping, and workspace continuity. When situations shift, I bring business continuity and crisis management instincts, plus leadership and mentoring experience, to keep operations organized and dependable.