Open to opportunities

Riya Kaushik

@riyakaushik

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Software engineer delivering SQL automation and application support with product-focused AI thinking.

India

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What I'm looking for

I’m looking for a role blending structured product thinking with hands-on delivery—where I can own application support, ship SQL/PLSQL automations, and apply AI product management to improve reliability and business outcomes.

I’m an Application Development Associate (Software Engineer) at Accenture, supporting enterprise applications and delivering SQL-driven automation for CVS Health. I combine technical execution with stakeholder management, requirements analysis, and Agile/Scrum delivery to keep systems reliable and outcomes measurable.

At CVS Health, I’ve owned L2/L3 support for Oracle-backed pharmacy applications serving millions of members. I helped triage, prioritize, and resolve 50+ incidents per month within SLA, translate business-reported issues into Jira tickets, and use ad-hoc production SQL to validate discrepancies and provide quick answers to onshore teams.

I focus on turning recurring problems into durable improvements. Through SQL-based root cause analysis and post-incident reporting, I contributed to a ~35% reduction in repeat incidents over 6 months, while Oracle 19c maintenance (RMAN backups, user/role management, and AWR-based reviews) supported a 99.9% backup success rate and ~30% faster execution on critical reports.

I’m also product-minded and continuously upskilling—most recently completing a 15-week AI Product Management program at HelloPM. I’ve designed and shipped 20+ SQL and PL/SQL automation scripts, built reliable weekly reporting datasets, and documented runbooks in Confluence to cut onboarding time by ~40%, aligning delivery with discovery, analytics, evals, and growth-oriented thinking.

Experience

Work history, roles, and key accomplishments

Current

Application Development Associate

Current

Accenture

Nov 2024 - Present (1 year 7 months)

Owned L2/L3 Oracle-backed pharmacy application support for CVS Health, triaging and resolving 50+ incidents per month within SLA and translating issues into Jira tickets. Drove SQL/PLSQL automation and RCA, reducing repeat incidents ~35% in 6 months, improving runbook onboarding time ~40%, and maintaining 99.9% RMAN backup success on Oracle 19c.

SQL Pl SQL Oracle 19c Jira Confluence Root Cause Analysis Agile Scrum Data Analytics & Reporting

Human Resources Intern

NS International

May 2023 - Jun 2023 (1 month)

Screened 200+ resumes and coordinated logistics for 50+ candidate interviews, supporting redesign of the onboarding program. Built monthly HR Excel dashboards (hiring, attrition, training metrics) and maintained a training database for 5+ programs.

Interview Scheduling HR Analytics Onboarding & Support

Education

Degrees, certifications, and relevant coursework

HelloPM

AI Product Management Program (Online), AI Product Management

Completed a 15-week AI Product Management program covering product discovery, AI system design, evals, and growth. Built and iterated an AI product end-to-end from PRD to analytics and iteration.

Bharati Vidyapeeth Deemed University, Delhi

Bachelor of Business Administration (BBA), Business Administration

2021 - 2024

Grade: CGPA: 8.24 / 10

Earned a Bachelor of Business Administration (BBA) with a CGPA of 8.24/10. Completed coursework in strategic management, financial management, marketing, and computer applications for business.