Looking for a job

Rituraj Upadhyay

@riturajupadhyay

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Citrix Cloud Engineer at HCL TECH who resolved 40+ monthly incidents and reduced resolution time by 30%.

India

Message

What I'm looking for

I'm seeking opportunities to use my technical support expertise and streamline solutions through collaboration and strategic guidance.

At HCL TECH, I supported client environments as a Citrix Cloud Engineer, diagnosing cloud infrastructure and performance issues and helping restore service availability.

I guided client environment migrations to Citrix Cloud, helping minimize downtime and supporting knowledge transfer. I also collaborated with engineering and product teams to expedite high-impact incident resolutions.

Using Citrix Director and FAS, I resolved 40+ complex cloud incidents monthly over 18 months, reducing issue resolution time by 30%. For a university project, I developed an image text recognition solution with multilingual text-to-speech conversion using cloud-based translation services.

Experience

Work history, roles, and key accomplishments

Current

Citrix Cloud Engineer Analyst

Current

HCL Tech

Mar 2024 - Present (2 years 6 months)

Resolved complex cloud infrastructure issues and directed seamless migrations of client environments to Citrix Cloud, minimizing downtime and enhancing operational continuity. Streamlined escalation workflows and reduced issue resolution time by 30% for enterprise clients.

Citrix Citrix Director FAS Technical Support Cloud Infrastructure Incident Management Root Cause Analysis Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Sree Datttha Institute Of Engineering And Science

Bachelor of Technology, Computer Science Engineering

Grade: 6.87/10

Bachelor of Technology in Computer Science Engineering from Sree Datttha Institute Of Engineering And Science, affiliated with JNTUH, completed in 2023.