
Rituraj Upadhyay
@riturajupadhyay
Citrix Cloud Engineer at HCL TECH who resolved 40+ monthly incidents and reduced resolution time by 30%.
What I'm looking for
At HCL TECH, I supported client environments as a Citrix Cloud Engineer, diagnosing cloud infrastructure and performance issues and helping restore service availability.
I guided client environment migrations to Citrix Cloud, helping minimize downtime and supporting knowledge transfer. I also collaborated with engineering and product teams to expedite high-impact incident resolutions.
Using Citrix Director and FAS, I resolved 40+ complex cloud incidents monthly over 18 months, reducing issue resolution time by 30%. For a university project, I developed an image text recognition solution with multilingual text-to-speech conversion using cloud-based translation services.
Experience
Work history, roles, and key accomplishments
Resolved complex cloud infrastructure issues and directed seamless migrations of client environments to Citrix Cloud, minimizing downtime and enhancing operational continuity. Streamlined escalation workflows and reduced issue resolution time by 30% for enterprise clients.
Education
Degrees, certifications, and relevant coursework
Sree Datttha Institute Of Engineering And Science
Bachelor of Technology, Computer Science Engineering
Grade: 6.87/10
Bachelor of Technology in Computer Science Engineering from Sree Datttha Institute Of Engineering And Science, affiliated with JNTUH, completed in 2023.
Narayana Junior College
Higher Secondary School
Higher Secondary School education completed at Narayana Junior College in 2019.
Sri Nayaki Model High School
High School
Grade: 8.3/10
High School education completed at Sri Nayaki Model High School in 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Interested in hiring Rituraj?
You can contact Rituraj and 90k+ other talented remote workers on Himalayas.
Message RiturajGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
