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Thanuja 123

@thanuja123

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Aspiring software engineer with a strong foundation in technology.

India

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What I'm looking for

I am looking for a dynamic environment that fosters growth, collaboration, and innovation.

I am a recent graduate with a Bachelor of Technology in Computer Science and Engineering from Keshav Memorial Institute of Technology. With a CGPA of 7.43, I have developed a solid foundation in programming and web technologies. My academic journey has been complemented by hands-on projects, including a Loan Prediction System and a Drone Detection and Classification system using YOLOv5, which showcase my ability to apply theoretical knowledge to practical applications.

In my role as a Frontline Technical Support at CSG (Citrix) through HCLTech, I have gained valuable experience in troubleshooting Citrix issues and managing user sessions. I have effectively resolved various technical challenges, ensuring that service level agreements were consistently met. My technical skills include proficiency in languages such as C, C++, and Java, as well as web technologies like HTML, CSS, and JavaScript. I am also Oracle Certified as a Java SE 8 Programmer and have completed several certifications in data science and cloud technologies.

Experience

Work history, roles, and key accomplishments

Frontline Technical Support

HCLTech

Mar 2024 - Present (1 year 4 months)

Handled Tier 1/Tier 2 Citrix issues including login failures, application access problems, profile loading errors (Citrix UPM, Roaming Profiles, FTA), session management, CWA and updated tickets in Salesforce, Wolken ensuring SLAs were consistently met. Resolved Active Directory tasks like unlocking accounts, resetting passwords, and GPO verifications. Monitored Citrix infrastructure logs and end-

Citrix Virtual Apps And Desktops Active Directory Windows Firewalls TCP IP VLAN MFA RDP VMWare Nutanix Citrix Confluence Jira Splunk SQL Express Slack

Education

Degrees, certifications, and relevant coursework

Keshav Memorial Institute of Technology

Bachelor of Technology, Computer Science and Engineering

Grade: 7.43 CGPA

Completed a Bachelor of Technology in Computer Science and Engineering with a CGPA of 7.43. The curriculum covered core computer science principles and engineering applications.