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Ritika Garg

@ritikagarg3

Talent Acquisition Associate at Concentrix Daksh, coordinating Pan-India recruitment across 50+ client accounts and reducing time-to-hire by 20%.

India

Message

At Concentrix Daksh Private Limited, I coordinated Pan-India recruitment across 50+ client accounts, including Google, Microsoft, Adobe, Amazon, Meta, and Expedia. I screened more than 1,000 applications against roughly 25 open requisitions and routed candidates through account-specific assessment stages.

I streamlined scheduling and screening workflows, reducing average time-to-hire by 20%. I also coordinated offers and candidate engagement, contributing to a 95% offer-acceptance rate, and maintained recruitment dashboards to show funnel health and time-to-hire.

Earlier at Concentrix Daksh, I developed quality metrics and performance reports as a Senior Quality Evaluator — Amazon, after working in operations roles supporting Amazon and Airtel. I hold an MBA with dual specialization in HR and Business Management from Chandigarh University.

Experience

Work history, roles, and key accomplishments

Talent Acquisition Associate

Concentrix Daksh Private Limited

Apr 2022 - May 2026 (4 years 1 month)

Managed full-cycle recruitment coordination Pan-India across 50+ client accounts, including major global brands such as Google, Microsoft, Adobe, Amazon, Meta, and Expedia. Reduced time-to-hire by 20% and contributed to a 95% offer-acceptance rate with 100% compliance.

Talent Acquisition Recruitment coordination Candidate Sourcing Stakeholder Management Workday HirePro SHL Assessments LinkedIn Recruiter Boolean Search Excel PowerPoint Compliance Management Data Analysis

Senior Quality Evaluator

Concentrix Daksh Private Limited

Nov 2021 - Apr 2022 (5 months)

Developed and maintained quality metrics to track employee performance against client SLAs. Implemented quality control measures and trained new customer service agents to ensure consistent service standards.

Quality Assurance SLA Management Performance Metrics Training Excel Reporting

Senior Operations Executive

Concentrix Daksh Private Limited

May 2018 - Nov 2021 (3 years 6 months)

Provided first-call resolution support and delivered customer service achieving a 5-star satisfaction rating. Collaborated cross-functionally to ensure customer satisfaction and monitored feedback for process improvements.

Customer Service First Call Resolution Escalation Management Cross Functional Collaboration Process Improvement

Senior Executive, Airtel Nodal Desk

Aegis Limited

Apr 2017 - Feb 2018 (10 months)

Handled escalated calls, finding satisfactory resolutions for both customers and the company. Maintained detailed records of customer interactions and trained new Customer Service Representatives on policies and best practices.

Escalation Management Customer Service Record keeping Training Communication Skills