Rita Monteiro

Coordinate processes, communicate with stakeholders and organise initiatives. Support digital communications and content creation for animal welfare projects; respond to enquiries.

Oversee administrative activities and support day-to-day operations. Organise documentation, liaise with external stakeholders and provide administrative and financial support.

Manage administrative workflows, business records and documentation. Monitor supplier payments and costs, liaise with banking institutions, prepare accounting documentation, support invoicing and order management, maintain Excel tracking spreadsheets and manage email correspondence.

Coordinate ocean freight export processes, bookings and shipment tracking. Prepare and verify export documents including bills of lading, liaise with shipping lines and customs brokers, and maintain shipment records.

Provide in-person and telephone customer service, manage records and support departmental administration.

Support management, HR and training activities; liaise with members, issue certificates and manage documentation.

Process, organise and archive documentation.

Postgraduate qualification in Human Resources Management, 300 hours, completed from 2013 to 2014.

Master's degree in Legal Psychology from Universidade Fernando Pessoa, completed from 2011 to 2014.

Bachelor's degree in Psychology from ISMAI, completed from 2006 to 2009.