Risha Shullai

Provide customer support for travel-related requests, bookings, and itinerary changes in a high-volume international travel environment. Assist customers with flight and travel arrangements while maintaining accuracy and service quality.

Handled customer queries related to travel bookings, changes, cancellations, and general service requests. Supported customers through service channels and provided clear, professional resolutions.

Used CRM tools to manage and update customer leads and responded to customer enquiries through social media and messaging channels. Assisted customers with booking-related questions and itinerary details.

Created customized travel itineraries based on client preferences, budgets, and trip requirements. Coordinated hotel bookings, local transportation, car rentals, sightseeing, and day-to-day trip logistics.

Visited tourist destinations to gather firsthand travel insights and experiences. Captured travel photographs and videos for social media and marketing activities.

Grade: 8.85/10

Pursued a Bachelor of Business Administration in Tourism and Event Management, achieving a GPA of 8.85/10.

Completed a Diploma in Travel and Tourism Management.

Earned the Secondary School Leaving Certificate from M.B.O.S.E.

Earned the Higher Secondary School Leaving Certificate from M.B.O.S.E.