At PT. Dynaplast - PT. Kingplastic, I managed customer complaints and coordinated corrective actions with internal departments. I also supported new product qualification and quality assurance processes.
During the merger, I led quality system standardization and designed and established a new Quality Laboratory with workflow improvements. I contributed to customer satisfaction through complaint resolution.
Earlier, as an Apprentice at PT. DynapackAsia, I supported continuous improvement projects and new product implementation. I also conducted process analysis during practical work in the Process Engineer Dept. at PT. Pertamina RU VI Balongan.
