Open to opportunities

rikki Clark

@rikkiclark

Message

Customer-focused support and operations professional skilled in problem-solving and clear communication.

Sweden

Message

What I'm looking for

I'm looking for a remote international role in customer support, customer success, operations, trust and safety, risk or security, where I can resolve sensitive issues, follow strong processes, and contribute calm, reliable judgement.

Customer-focused support and operations professional with extensive experience helping residents, visitors, colleagues and stakeholders in complex, high-pressure environments. I listen carefully, clarify needs, explain next steps and take ownership of issues through resolution or a well-documented handover.

At Bostad AB Poseidon, I handle enquiries and sensitive situations, resolve practical problems, de-escalate conflict and coordinate with property managers, contractors, police, municipal teams and emergency services. Earlier supervisory roles strengthened my leadership, staff training, secure cash-handling and fraud-awareness skills.

My British Army service developed resilience, disciplined decision-making and clear communication across diverse teams. I am comfortable following processes, safeguarding confidential information, prioritising competing tasks and staying professional when customers are frustrated or anxious.

I am seeking remote customer support, customer success, operations, trust and safety, or risk/fraud roles. I offer professional English and Swedish, strong written reporting, OPERA PMS training, Python fundamentals and a dependable, service-focused approach.

Experience

Work history, roles, and key accomplishments

Current

Security Host Coordinator / Security Host

Current

Bostad AB Poseidon

Apr 2021 - Present (5 years 4 months)

Coordinate day-to-day security operations across residential communities, maintaining a safe and welcoming environment for residents, visitors and employees. Lead, mentor and support new team members, and develop productive working relationships with property managers, contractors, police, municipal departments and emergency services.

Security Operations Team Leadership incident investigation Risk Assessment Customer Service Stakeholder Management Reporting

Security Supervisor

Casino Cosmopol

Oct 2019 - Feb 2021 (1 year 4 months)

Supported daily security operations in a high-profile, customer-focused venue. Led security personnel, handled incidents professionally, carried out security assessments and supported secure cash handling. Assisted public figures and high-profile guests, and trained in fraud-detection procedures for online gaming operations.

Army Reserve – Armoured Reconnaissance

British Army

Nov 2015 - Nov 2018 (3 years)

Served in Armoured Reconnaissance with the Army Reserve. Maintained operational readiness through training, teamwork and disciplined communication, contributing leadership and reliable reporting in structured, time-sensitive environments.

Security Manager

Swedish Migration Board Accommodation

Feb 2014 - Feb 2017 (3 years)

Maintained a safe environment for residents, employees and visitors in a multicultural accommodation setting. Managed reception and customer contact, coordinated day-to-day security operations, responded to incidents and emergencies, and completed clear operational reporting.

Regular Service (Artillery, JTAC/OP-AC)

British Army

Nov 2006 - Nov 2015 (9 years)

Served in Artillery and JTAC/OP-AC roles, supporting disciplined operational planning, team coordination and clear reporting. Worked in demanding environments where leadership, training, communication and dependable incident response were essential.

Security Supervisor

G4S (UK)

Apr 2012 - Nov 2013 (1 year 7 months)

Supervised security operations and team members while maintaining professional customer service. Coordinated shifts, handled incidents, supported staff training and ensured accurate reporting and consistent operational standards.

Nightclub Security Team Lead

UK Wide Security Solutions

Oct 2011 - Oct 2013 (2 years)

Led nightclub security teams in busy customer-facing venues. Coordinated staff, managed incidents and customer interactions, supported safe operations and communicated clearly with venue stakeholders.