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Ricky JosuaRJ
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Ricky Josua

@rickyjosua

Collection Manager at Maybank who reduced mortgage NPL from 9% to 3.8% and developed recovery strategies for SME and mortgage loans.

Indonesia
Message

At Maybank, I manage SME and mortgage collections across conventional and shariah credit, analyzing delinquent accounts and working with borrowers on payment arrangements. I’ve explored recovery approaches including buyback guarantees, auction strategies, and asset settlements.

At PT Bank Mandiri (Persero) Tbk., I managed micro secured and unsecured loan collections and used portfolio analysis to shape recovery strategies. My work included reducing micro NPL from 11% to 3% and, in a later mortgage role, reducing mortgage NPL from 9% to 3.8% in a year.

Experience

Work history, roles, and key accomplishments

Maybank logoMA
Current

SME and Mortgage Collection Manager Outergion Sulawesi Maluku Papua

Maybank

Jul 2025 - Present (1 year 4 months)

In my role at Maybank, I managed the mortgage and SME collection processes, focusing on both conventional and shariah credit. I developed strategies to analyze delinquent accounts and worked closely with borrowers to establish payment arrangements. Enhanced the collection team's understanding of CKPN and Fee Based Income metrics, focusing on maintaining debtor status. Additionally, I explored inn

Maybank logoMA

Mortgage Collection Out Region Manager

Maybank

Nov 2023 - Jun 2025 (1 year 7 months)

As a Mortgage Collection Manager dedicated to conventional and shariah credit, my primary responsibilities include overseeing the collection processes for mortgage accounts. This involves developing and implementing effective strategies to ensure timely and efficient mortgage payments. I am responsible for analyzing delinquent accounts, coordinating with borrowers to establish payment arrangements

PT Bank Mandiri (Persero) Tbk. logoPT

Product Owner Manager - Micro Banking Region X Sulawesi & Maluku

PT Bank Mandiri (Persero) Tbk.

Feb 2023 - Oct 2023 (8 months)

Analyse portfolio for micro productive and micro consumptive in Bank Mandiri ( KUM KUR KTA KSM ) total portfolio is more than Rp 15 Tn ; 200,000 debtors.
• Create quadrants or data dimensions used in analyzing debtors from database of portfolio Bank Mandiri Sulawesi&Maluku
• Analysis of debtor's trend through the payment cycle from daily data payment
• Make campaigns that are in line with communit

PT Bank Mandiri (Persero) Tbk. logoPT

Collection Manager Micro Consumptive (unsecured loan) Collection & Recovery

PT Bank Mandiri (Persero) Tbk.

Dec 2021 - Jan 2023 (1 year 1 month)

I handle more than 1 Tn ; 10,000 Non Performing Loan debtor in Sulawesi & Maluku. The main resposibility is I have to minimize the Expected Credit Loss (ECL) or Cadangan Kerugian Penurunan Nilai (CKPN) and collect amount collection from recovery or Write-Off from off balanced sheet to become contribution margin for the company.
• Do SWOT analysis to see the general condition and find the main is

PT Bank Mandiri (Persero) Tbk. logoPT

Collection Manager Micro Secured Loans (KUM+KUR) and Unsecured Loans Collection

PT Bank Mandiri (Persero) Tbk.

Jul 2018 - Dec 2021 (3 years 5 months)

I handle more than 800 Bn ; 8,000 Non Performing Loan debtor in Papua within 100 employee (desk collector, field collector, admin collector, team leader, skip tracer, collection officer).
• Do SWOT analysis to see the general condition and find the main issue & room for improvement
• Analyse character’s debtor from their monthly payment's trend
• Analyse capacity’s debtor from their source of pay

PT Bank Mandiri (Persero) Tbk. logoPT

Collection Officer / Supervisor SME and Micro Collection & Recovery

PT Bank Mandiri (Persero) Tbk.

Feb 2018 - Jun 2018 (4 months)

SME & Micro Collection - Manokwari
I was believed to hold more product and bigger portfolio.
It enhanced my capability and competence on collection management strategy
• Do SWOT analysis to see the general condition and find the main issue & room for improvement
• Build strategies with team to achieve target
• Analyse the database of debtor to see the potential number to collect the non-performing

PT Bank Mandiri (Persero) Tbk. logoPT

Collection Officer / Supervisor Micro Collection & Recovery

PT Bank Mandiri (Persero) Tbk.

Sep 2014 - Jan 2018 (3 years 4 months)

Supervisor Micro Collection - Gorontalo
It is a first step of my journey as a debt collection.
I never imagined that I work in Bank as a collector. It scared me a little at the first. Then, day after day, I realised that Bank(s) need the great collector to stabilise and to manage credit. Non Performing Loan as known as a bad indicators that Bank has bad quality of credits they gave to people. How

PT Bank Mandiri (Persero) Tbk. logoPT

Trainee Officer Development Program

PT Bank Mandiri (Persero) Tbk.

Apr 2014 - Aug 2014 (4 months)

In-Class training for banking knowledge and leadership skill.

MU

General Manager road to GPMB 2013

Marching Band UGM

Jan 2013 - Jan 2014 (1 year)

• Bring more than 200 people from Yogyakarta to Jakarta
• Fund raising from any activities (in 9 months, we have Rp 250 Mn)
• Coordinate with event organizer to make sure everything is ready
• Make sure no one left behind
• Evaluate the progress within 8 managers

We got 1st Runner-Up! We are the best performance campus marching band in Indonesia. We also beat Pertamina's Band (MBBS / Sparadha).
T

NB

Internship Student

Nasmoco Bantul

Apr 2013 - May 2013 (1 month)

I did research with "Poisson Regression" . That analyst to the ammount of sales vehicle on 2012.
• Analyse the selling data from 2009 - 2012
• Make regression with some variabel independent (car's type, car's model, location, salesperson, etc)
• Make a new style of dashboard to monitor and evaluate the performance in Nasmoco Bantul

MU

Financial Manager

Marching Band UGM

Jun 2012 - Jan 2013 (7 months)

My team got astronomical amount of money for this event, and made all the audience happy and enjoy our event.

KN

Chairman

Kuliah Kerja Nyata 184

Jan 2012 - Aug 2012 (7 months)

Me and my team did the best to the society in that place. And everything was alright and happiness. We found new family, that was good for us.

MU

Chairman

Marching Band UGM

Jan 2011 - Dec 2011 (11 months)

4th position in Grand Prix Marching Band XXVII 2011

Education

Degrees, certifications, and relevant coursework

LP

Lembaga Sertifikasi Profesi Perbankan

Bank Risk Management Level 2

Nov 2021

LP

Lembaga Sertifikasi Profesi Perbankan

Certified Risk Manager (CRM)

Nov 2018

LP

Lembaga Sertifikasi Profesi Perbankan

Bank Risk Management Level 1

Oct 2018

PA

PADI

Advanced Open Water Diver

Aug 2016

SI

Scuba School International

Open Water Diver

Apr 2015

UU

Universitas Gadjah Mada (UGM)

S1, Statistics

2009 - 2014

Marching Band
Swimming
Gymnastic

SM

Senior High School 2 Malang

2006 - 2009

JP

Junior High School 10 Pontianak

2003 - 2006

SB

SD Hippindo Banjarmasin

1997 - 2003

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