At Maybank, I manage SME and mortgage collections across conventional and shariah credit, analyzing delinquent accounts and working with borrowers on payment arrangements. I’ve explored recovery approaches including buyback guarantees, auction strategies, and asset settlements.
At PT Bank Mandiri (Persero) Tbk., I managed micro secured and unsecured loan collections and used portfolio analysis to shape recovery strategies. My work included reducing micro NPL from 11% to 3% and, in a later mortgage role, reducing mortgage NPL from 9% to 3.8% in a year.

