Rickane Scott
@rickanescott
Dedicated military member with extensive customer service experience.
What I'm looking for
I am a dedicated military member currently serving in the reserves, with a strong background in customer service and operational management. My experience spans various roles, including as a Motor Vehicle Operator and a Customer Service Representative, where I honed my skills in communication and problem-solving. I am committed to contributing positively to any organization I am part of.
Throughout my career, I have demonstrated my ability to lead and manage teams effectively. As an Operations Manager, I ensured the smooth daily operations of the company, while my role as a Customer Service Supervisor allowed me to mentor and guide customer service agents. My extensive training in law enforcement and telecommunications has equipped me with unique skills that I bring to every position I hold.
I am passionate about personal and professional development, continuously seeking opportunities to enhance my skills and knowledge. I believe in the importance of teamwork and strive to create a positive impact in every role I undertake.
Experience
Work history, roles, and key accomplishments
Military Member (Reserve)
Department of Army
Sep 2024 - Present (8 months)
Actively serving as a Military Member in the Reserve component, contributing to national defense objectives. Engaged in ongoing training and readiness exercises to maintain operational proficiency.
Motor Vehicle Operator
Bronx Health Care System
Nov 2023 - Jul 2024 (8 months)
Operated various motor vehicles to support the daily transportation needs of the healthcare system. Ensured safe and timely delivery of personnel and materials, adhering to all traffic regulations and organizational policies.
Customer Service Representative
Uhaul & Pure Energy
May 2023 - Nov 2023 (6 months)
Provided comprehensive customer support, addressing inquiries and resolving issues for clients of Uhaul and Pure Energy. Maintained high levels of customer satisfaction through effective communication and problem-solving.
Police Officer
Jamaica Ministry of National Security
Jan 2010 - Apr 2023 (13 years 3 months)
Served as a Police Officer, specializing in the Telecommunication Department where responsibilities included networking, radio programming, and public announcement systems. Conducted installations of tracking devices, CCTV, and managed electrical and air conditioning systems. Additionally, received extensive training in less lethal tactics and legal procedures.
Operations Manager
Errands Your Way Limited
Jan 2017 - Dec 2021 (4 years 11 months)
Managed and oversaw the daily operations and technological infrastructure of the company. Ensured efficient workflow and effective utilization of resources to meet business objectives.
Customer Service Supervisor
Jamaica Dispatch Services
Jan 2007 - Dec 2009 (2 years 11 months)
Supervised a team of customer service agents, ensuring high-quality service delivery for Virgin Atlantic and Caribbean Airlines. Provided critical assistance to immigration officials for the validation of passports and visas within the airline industry.
Customer Service Representative
Air Jamaica
Jan 2007 - Dec 2008 (1 year 11 months)
Performed passenger check-in duties and served as a gateway agent, facilitating smooth boarding processes. Provided direct customer service to passengers, addressing their needs and ensuring a positive travel experience.
Import Agent
DHL Jamaica
Jan 2004 - Dec 2007 (3 years 11 months)
Managed the importation and documentation procedures, ensuring timely and accurate processing of goods. Facilitated customs clearance and compliance with all regulatory requirements.
Education
Degrees, certifications, and relevant coursework
Department of Army
Diploma, Chemical Biological Radiological Nuclear
Completed a diploma in Chemical Biological Radiological Nuclear studies. Gained specialized knowledge in CBRN defense.
British International Freight Association (BIFA)
Diploma, Customs Procedures
Obtained a diploma focusing on customs procedures. Developed expertise in freight forwarding and international trade regulations.
North West London College
Diploma, Website Design
Pursued a diploma in website design, gaining skills in web development. Focused on creating and maintaining digital platforms.
North West London College
BTEC, Electrical Engineering
Undertook a BTEC in Electrical Engineering, covering fundamental principles and applications. Developed technical skills in electrical systems.
Kingston College High School
High School Diploma, General Subjects
Activities and societies: CXC General Subjects: English Language, Mathematics, Religious Education, Geography, and Principle of Accounts
Completed a High School Diploma, focusing on general subjects including English Language, Mathematics, and Religious Education. Studied a broad curriculum to prepare for further education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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