Rickane ScottRS
Open to opportunities

Rickane Scott

@rickanescott

Dedicated military member with extensive customer service experience.

United States

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dedicated military member currently serving in the reserves, with a strong background in customer service and operational management. My experience spans various roles, including as a Motor Vehicle Operator and a Customer Service Representative, where I honed my skills in communication and problem-solving. I am committed to contributing positively to any organization I am part of.

Throughout my career, I have demonstrated my ability to lead and manage teams effectively. As an Operations Manager, I ensured the smooth daily operations of the company, while my role as a Customer Service Supervisor allowed me to mentor and guide customer service agents. My extensive training in law enforcement and telecommunications has equipped me with unique skills that I bring to every position I hold.

I am passionate about personal and professional development, continuously seeking opportunities to enhance my skills and knowledge. I believe in the importance of teamwork and strive to create a positive impact in every role I undertake.

Experience

Work history, roles, and key accomplishments

DA
Current

Military Member (Reserve)

Department of Army

Sep 2024 - Present (8 months)

Actively serving as a Military Member in the Reserve component, contributing to national defense objectives. Engaged in ongoing training and readiness exercises to maintain operational proficiency.

BS

Motor Vehicle Operator

Bronx Health Care System

Nov 2023 - Jul 2024 (8 months)

Operated various motor vehicles to support the daily transportation needs of the healthcare system. Ensured safe and timely delivery of personnel and materials, adhering to all traffic regulations and organizational policies.

UE

Customer Service Representative

Uhaul & Pure Energy

May 2023 - Nov 2023 (6 months)

Provided comprehensive customer support, addressing inquiries and resolving issues for clients of Uhaul and Pure Energy. Maintained high levels of customer satisfaction through effective communication and problem-solving.

JS

Police Officer

Jamaica Ministry of National Security

Jan 2010 - Apr 2023 (13 years 3 months)

Served as a Police Officer, specializing in the Telecommunication Department where responsibilities included networking, radio programming, and public announcement systems. Conducted installations of tracking devices, CCTV, and managed electrical and air conditioning systems. Additionally, received extensive training in less lethal tactics and legal procedures.

JS

Customer Service Supervisor

Jamaica Dispatch Services

Jan 2007 - Dec 2009 (2 years 11 months)

Supervised a team of customer service agents, ensuring high-quality service delivery for Virgin Atlantic and Caribbean Airlines. Provided critical assistance to immigration officials for the validation of passports and visas within the airline industry.

Education

Degrees, certifications, and relevant coursework

DA

Department of Army

Diploma, Chemical Biological Radiological Nuclear

Completed a diploma in Chemical Biological Radiological Nuclear studies. Gained specialized knowledge in CBRN defense.

B(

British International Freight Association (BIFA)

Diploma, Customs Procedures

Obtained a diploma focusing on customs procedures. Developed expertise in freight forwarding and international trade regulations.

NC

North West London College

Diploma, Website Design

Pursued a diploma in website design, gaining skills in web development. Focused on creating and maintaining digital platforms.

NC

North West London College

BTEC, Electrical Engineering

Undertook a BTEC in Electrical Engineering, covering fundamental principles and applications. Developed technical skills in electrical systems.

KS

Kingston College High School

High School Diploma, General Subjects

Activities and societies: CXC General Subjects: English Language, Mathematics, Religious Education, Geography, and Principle of Accounts

Completed a High School Diploma, focusing on general subjects including English Language, Mathematics, and Religious Education. Studied a broad curriculum to prepare for further education.

Tech stack

Software and tools used professionally

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Rickane Scott - Military Member (Reserve) - Department of Army | Himalayas