Looking for a job

Rich Eugenio

@richeugenio

Global operations executive at Hariphil Asia Resources, Inc. who turned HKT’s Philippine operations from a cost center into a profit center.

Philippines

Message

At Hariphil Asia Resources, Inc., I serve as SAVP. Before that, as Country Head & General Manager at HKT Teleservices (Formerly PCCW Teleservices), I led Philippine global operations across multiple engagement centers.

At HKT, I transitioned Philippine operations from a cost center to a profit center after the 2016 acquisition. I also led the enterprise-wide COVID BCP, enabling rapid hybrid deployment, operational continuity, and workforce stabilization.

At RealPage, Inc., I led day-to-day contact center and shared services operations, supporting growth, profitability, and customer service programs. Earlier, as Chief Operating Officer at eCZAS Global Resource Inc., I oversaw contact center performance and end-to-end program transitions.

At Hyundai Asia Resources, Inc. (HARI), I led sales training, learning and development, and dealer marketing operations. I trained the Hyundai Philippine team for the Global Sales Consultant Competition in Seoul, where it won second in the world.

Experience

Work history, roles, and key accomplishments

Country Head & General Manager

HKT Teleservices (Formerly PCCW Teleservices)

Oct 2016 - Jun 2025 (8 years 8 months)

Overall leadership and accountability of Philippine global operations in a key regional role steering strategy, people, and performance across multiple engagement centers. Managing large-scale, multi-channel service delivery for global brands in telecom, travel, retail, hospitality, technology, and e-commerce, ensuring operational excellence, financial discipline, and world-class customer experien

Vice President for Shared Services

RealPage, Inc.

Jun 2014 - Oct 2016 (2 years 4 months)

Leading and managing the day-to-day multiple contact center / shared services operations by creating and implementing strategies consistent with established goals, objectives and policies.

Collaboratively lead growth opportunities, profitability and customer service programs with exceptional quality and efficiency.

Manage an aggressive growth strategy while ensuring performance metrics are met

Head of National Sales Training, Learning & Development, & Dealer Marketing Oper

Hyundai Asia Resources, Inc. (HARI)

Jan 2010 - Jan 2014 (4 years)

• Management and development of National Sales Training, Learning & Development and Dealer Marketing at a Distributor-Level and Dealer-Level.
• Lead Distributor and Dealer Sales Training core competencies in Sales, Customer Care, Product Knowledge, Communication and Leadership Training.
• Develop implementing standards and methodologies on Sales Process, Vehicle Field Display, Coaching & Audit, Pr

Chief Operating Officer

eCZAS Global Resource Inc.

Jan 2007 - Jan 2010 (3 years)

• Oversee performance through continuous program development and innovative solution to meet Center Performance and Over-all Center Management from Client expectations to Service Delivery Levels and Key Performance Indicators.
• Lead all areas of contact center operations (Sales Operations, Information Technology, Human Resource, Quality Assurance, Training & Development, Finance, Administration,

Vice President

HSBC Data Processing Philippines

Aug 2004 - Aug 2007 (3 years)

• Collaboratively work with HDPP departments to meet desired operational requirements and learning standards for every migration. Works closely with all levels of management to satisfy Operational needs including Training and Quality.
• Develop and create reports and metrics which assist in monitoring, forecasting, measuring and evaluating operational performance.
• Continuously provide feedback t

Training and OD Manager

HelloCorp Philippines Inc.

Jan 2002 - Jan 2004 (2 years)

Pioneer in the Philippines in managing offshore support of MICROSOFT & AOL SHOP DIRECT
MICROSOFT: (voice, email, chat)
a. Sales
b. Customer Care
c. Technical Support

AOL SHOP DIRECT: (voice, chat)
a. Sales
b. Customer Care

• Conceptualize and facilitate Training & OD training programs for the Organization.
• Conduct all Competency / Skill-based training programs.
• Manage and Lead Product Spec