Richard Muia
@richardmuia
Detail-oriented QA professional with over five years of experience.
KenyaWhat I'm looking for
I am a detail-oriented and result-driven QA professional with over five years of experience in software testing and customer support. My expertise lies in leveraging Agile methodologies, CI/CD pipelines, and automated testing tools to enhance quality processes and ensure seamless releases. At AZA Finance, I successfully reduced technical debt by 50% and improved release cycles by implementing Agile methodologies and CI/CD tools, which ensured a faster time-to-market.
Throughout my career, I have designed and executed comprehensive test documentation, enhancing testing coverage by 30%. My deployment of automated testing frameworks such as Cypress and K6 increased functional and non-functional testing efficiency by 40%. I have also improved cross-platform system integration using APIs, resulting in seamless data flow and enhanced user experience. My proactive testing practices have led to a 50% decrease in bug leakage, effectively doubling product release speed through early defect detection.
In my previous role as a Service Management Specialist at Tracom Services Limited, I established a centralized service desk and defect management system, which improved issue resolution speed by 50%. I spearheaded the adoption of service management tools, increasing customer satisfaction scores by 30% through responsive troubleshooting and proactive user support. My commitment to enhancing product quality and streamlining processes has consistently resulted in improved user satisfaction and team productivity.
Experience
Work history, roles, and key accomplishments
QA Engineer
AZA Finance
Mar 2020 - Oct 2024 (4 years 7 months)
As a QA Engineer at AZA Finance, I implemented Agile methodologies and CI/CD tools, reducing technical debt by 50% and improving release cycles. I designed comprehensive test documentation and deployed automated testing frameworks, enhancing testing efficiency and cross-platform integration.
QA Engineer
AZA Finance
Mar 2020 - Oct 2024 (4 years 7 months)
As a QA Engineer at AZA Finance, I implemented Agile methodologies and CI/CD tools, reducing technical debt by 50% and improving release cycles. I designed comprehensive test documentation and deployed automated testing frameworks, enhancing testing efficiency and coverage significantly.
Service Management Specialist
Tracom Services Limited
Jun 2017 - Feb 2020 (2 years 8 months)
In my role as Service Management Specialist at Tracom Services Limited, I established a centralized service desk, improving issue resolution speed and team collaboration. I led the adoption of service management tools, enhancing customer satisfaction and optimizing system performance.
Service Management Specialist
Tracom Services Limited
Jun 2017 - Feb 2020 (2 years 8 months)
In my role as Service Management Specialist, I established a centralized service desk, improving issue resolution speed and team collaboration. I led the adoption of service management tools, enhancing customer satisfaction and optimizing system performance through effective testing strategies.
Software Test/Support Lead
Tracom Services Limited
Dec 2013 - May 2017 (3 years 5 months)
As Software Test/Support Lead at Tracom Services Limited, I reduced bug occurrence through proactive testing and improved test reporting quality. I introduced the TestLink management system for better traceability and developed automated regression tests to enhance team efficiency.
Software Test/Support Lead
Tracom Services Limited
Dec 2013 - May 2017 (3 years 5 months)
As Software Test/Support Lead, I reduced bug occurrence through early-stage testing and proactive defect resolution. I enhanced test reporting quality and introduced the TestLink management system, achieving full traceability of user requirements and improving team efficiency.
Education
Degrees, certifications, and relevant coursework
Nairobi Institute of Technology
Diploma, Information Technology
Completed a Diploma in Information Technology, focusing on essential IT skills and knowledge necessary for a career in technology and software testing.
International Software Testing Qualifications Board
Foundation Training, Software Testing
Completed ISTQB Foundation Training, gaining foundational knowledge in software testing principles and practices.
Availability
Location
KenyaAuthorized to work in
Job categories
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