Richard Derrickson
@richardderrickson
I’m a calm, solutions-first customer support builder—shipping tools with modern AI and de-escalating under pressure.
United StatesWhat I'm looking for
I’m an independent builder and high-EQ customer operator, bringing “hear the real concern behind a heated message” discipline into every interaction. With 11 years of multi-stakeholder communication, I stay calm under pressure, learn new systems quickly, and follow through until issues are actually resolved.
In 2025, I designed, built, and shipped a working analytics application from scratch using modern AI development tools—defining the user problem, building the workflows, and iterating against real user feedback. I also create reusable support assets (guides, FAQs, video tutorials, and reference materials) and bring that same solutions-oriented, self-managing builder mindset to support seats, with HubSpot certification in progress.
Experience
Work history, roles, and key accomplishments
Founder & Builder
Self-Directed
Jan 2025 - Present (1 year 5 months)
Designed, built, and shipped a working analytics application from scratch using modern AI development tools by defining the user problem, building workflows, and iterating based on real user feedback.
First-Line Support Lead
Loudoun County Public Schools
Jan 2015 - Present (11 years 5 months)
Served as first-line support for 150+ new students and families per year, de-escalating stakeholders by focusing on the real concern and guiding them with evidence and actionable plans.
Pipeline & Follow-Through Lead
High School & Club Athletics
Jan 2014 - Present (12 years 5 months)
Managed multi-month follow-up cycles with student-athletes and college coaches through targeted research, consultative outreach, and disciplined follow-through until outcomes were reached.
Education
Degrees, certifications, and relevant coursework
Salisbury University
Bachelor of Science, Physical Education
Earned a B.S. in Physical Education with K–12 certification and a minor in Health from Salisbury University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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